Jake C.
I'm a current customer / Hope to update with better news someday
I'm a current customer. I started in December. I'm sure it's due to the post election, but the markets are crazy volatile and support could be way better. You pay for a license to use their software (algo's) in a 3rd party prop account. It took almost 5 weeks to get the accounts verified and even though TruTrade rebates the daily costs of resetting accounts, it is costly. It seems when you ask support a detailed question, you get piece mailed the answers. It's like asking my kids a question. Pulling teeth just to get help. What could be a one email answer turns into a day or two of back and forth. I've seen people profit from this. I have not yet and am not sure I will at this point. I hope they fix how support responds to be more helpful rather than "do this" with no previous instructions on what to do. If they are more helpful and I actually start making money, I'll gladly change to 5 stars.