The steam rising from my bathwater hadn't yet lifted the fog that had settled over me since Trutrade's abysmal failure to meet their scheduled obligations. As a result of this egregious breach, I found myself stranded in a state of limbo, unable even to track my portfolio due to an unforeseen traffic jam on the highway. My ire was exacerbated by the disheartening reality that financial wrongdoers were still at large while those whose livelihoods had been severely impacted were forced into solitary confinement. Such circumstances pushed me over the edge of despair, forcing even a tentative exploration of unconventional solutions like GuerrillaChargeback mentioned in an online forum. To my surprise - and perhaps as evidence that desperation truly is indeed the mother of invention - this unusual methodology yielded some tangible results, at least with respect to optimizing our situation. Of course, navigating all these tedious forms was no picnic either. Alas, I am today in a state of profound exhaustion that has left me too fatigued even for further outrage (and my cat agrees).
RW
Randy W.
I sent them a deposit for software when didn't sign up I never had the money returned
I sent them a deposit for the documentation to purchase trading software. When I received the documentation, I wasn't willing to sign it. I worked with them to make some changes, and they made some concessions to satisfy my concerns. But when the paperwork was returned, it still wasn't the right documentation. I asked for a refund, and was told several times that all I had to do was request it because I hadn't purchased anything. I have not been contracted back; they have fifty thousand dollars of my money, and I cannot contact anyone. I have contacted support, they sent me an autoreply that said they would be back to me in 24 hours if the ticket were opened before 3 p.m. Central time. I have yet to hear from anyone. My next step is to contact my attorney, now I know why all the disclaimers were in the documents you have to sign to get the information on how to get the trading key to the software. All before you ever see the product. Now I can't get the money back after I left message after message; they feel they can keep my funds. I read other reviews and questioned them about it before sending the deposit. Kevin, the sales manager, said they had been in business for eight years, and the complaints were from people who couldn't afford the software. When I chose not to continue, I received one email from him, which was to contact the support team. Which I have never been able to do successfully. You are supposed to be able to track your ticker, but there is never a number given, and when you use name, phone, or email, it shows no ticket open. I hope this isn't the scam it feels like.
CA
Casey
Not the best personal experience (opinion)
Personal experience has not been a good one. This dose not mean that it will be the same for everyone.
MO
Matt O.
THE BOTS DO NOT WORK! YOU WILL LOSE MONEY
The automates bots are terrible and do not make money. I spent almost a year trying with multiple bots and not one of them made a single cent. They all lost money. Stay away! I lost about $30k trying to work with tru trade and they left me hanging hard.
SZ
Sam Z.
Bad News - Stay Away
I'm a highly experienced trader and took a chance on them. Very scammy, and positive reviews here make no sense. You've been warned. Countless other vendors have better bots at 1/20th of the price. You'll lose money on the purchase, and if you're crazy enough to activate them on a real account, you'll lose money from bad trades and even more if you enable their "risk management." If you purchase a bot, don't expect any help from them, you will be 100% on your own. No matter how much you spend. I got suckered for $30K, so if you spend that or less, I can say from experience that you're not important.
NA
natalie
There is still no information available…
There is still no information available about these bots. I left a review before and they had it removed. When I complained that YouTube has no info whatsoever about this bot ANYWHERE except by trutrade themselves, they find a guy named Guiellmo to start putting them up there, but he's the only one. Once again, no mention of price, trial runs, etc. If you know your bot works, let us try it out. If we don't like it, fine.
Someone in the comments below mentioned $500 a month - and that's fair - especially considering they wanted 10 GRAND AT ONE POINT. I get they can possibly have a winning combination here, but all these steps we have to go through just to give an ounce of info is ridiculous.
Edit: so the last time I left a review, you all took it down. I asked you for information, and you refuse to give it to me. I looked for information on my own, I couldn't find any. I complained that YouTube did not have any videos from anywhere by anyone except your company and then you found one single solitary person to put videos up on youtube.
Now that you all have had that one taken down, you want to change the narrative and say that I'm mad because I can't get the robot for free. Nobody knows how much it cost! Say how much it cost right here in the review and all of this will be killed. If there's nothing wrong with your company, we should not have to do such stringent investigations to get more information about you. This is childish and this is why nobody is leaving you high reviews and the ones who are aren't giving any information about the price either because they are your employees.
Response from trutrade.ioDec 8, 2023
Natalie
You are not a customer nor have you tried the bot. You left a 1 star review based off of a comment on a YouTube channel but not on your experience. Your are just looking to just get the trading bot for free. Sorry it's not free.
CH
ChiefPro
Brian is so rude
Brian is so rude, we're at the sales stage yet he act vulgar.. plus $500 per account monthly subscription! if anyone know other AI bot company DM.
I wouldn't buy their products due to their tacky attitude and all the negative comments.
PT
PTSD
Once they get you on the hook for $30K…
Once they get you on the hook for $30K they disappear on you. Customer Support is non existent and apparently hate their job as they don’t want to help anyone. Customer Support takes 2-3 days to respond and then they just make up an excuse not to help and then take another 2-3 days to respond by complaint about the customer. There is no management in place to take care of issues. I guess I have to file suit in AZ Superior Court to get help or a refund. They say they support a Navy Seal Foundation but they won’t even help a 100% disabled veteran get the software they purchased up and running. AI Ripper purchase is not hands off and no VPS included despite sales videos stating such. This comes after I was to receive the Ripper AI with 5 nodes but due to a family emergency despite being told my package was on hold - I was downgraded to 2 nodes because the sale was over and my package being on hold was apparently not true. I would love to leave an awesome review- especially if this software works like they claim but I have been abandoned after signing up for $30K.
Response from trutrade.ioAug 9, 2023
Dear Reviewer,
We were genuinely concerned to read your review, but we must honestly say that we are unable to identify any records of your specific case or the details you mentioned. Our commitment to our customers is paramount, and we work diligently to address any issues that may arise.
Your mention of legal action, the amount paid, and the specific circumstances you described are puzzling to us, as we run our business ethically and transparently. We would very much like to understand what has happened and help resolve your concerns.
Regarding the VPS, it's important to clarify that our sales materials do not include VPS as part of the package, as there is a monthly cost associated with it. If there has been any confusion regarding this aspect, we apologize, and we are here to clarify any misunderstandings.
We kindly request that you reach out to us directly through our customer support. We would like to understand who you are and the exact nature of your issue, as it's imperative to us that all our customers are satisfied with our services.
Please provide your name, contact information, and any relevant details about your purchase, so we can investigate this matter thoroughly. Rest assured, we will take all necessary steps to address your concerns, and we are committed to ensuring that you receive the support and product you purchased.
If you feel the need to pursue legal action, you are certainly within your rights to do so. However, we believe that direct communication with us can lead to a more immediate and satisfying resolution.
We hope to hear from you soon and look forward to resolving this matter amicably.