Mahmoud T.
Predatory and Dishonest
This was the worst experience I’ve ever had with any company, and I urge everyone to STAY AWAY from Trustline Carriers. I booked transport for two cars from Birmingham, AL to North Liberty, IA. They initially confirmed $1,000 total ($500 per car), and I signed a formal agreement. Then, just ONE HOUR AFTER the scheduled pickup time, they called to say: ❌ "No driver is available, unless you pay $1,600 instead." That’s a 60% price hike sprung on me after the agreed time. It was pure extortion under pressure. I had no choice but to accept the $1,600 deal they suddenly offered—after deliberately wasting my time and locking me into their bait-and-switch trap. And it didn’t stop there: ❌ No driver showed up on time. ❌ Zero professional communication. ❌ Customer service used aggressive, rude, even nasty language. ❌ My original $200 was kept despite the clear breach of agreement. This is not just bad business—it’s predatory and dishonest. They knowingly misled me, breached their own contract, and tried to take advantage of my urgent timeline. I have the signed contracts and timestamps to prove it. Do yourself a favor: don’t trust your car, your time, or your sanity to Trustline Carriers.
Response from Trustline CarriersJan 24, 2026
We’re sorry to hear about your frustration and appreciate you sharing your experience. Vehicle transport pricing is dependent on real-time carrier availability, and pickup times and rates are not guaranteed until a carrier is fully secured, as stated in the agreement. When no carrier is willing to accept the original rate, updated pricing is presented for customer approval — never forced. We strongly disagree with the characterization of our practices as predatory or dishonest. Price changes are driven by market conditions, not intent, and customers are always given the option to proceed or cancel under the terms of the contract. Any concerns regarding communication or professionalism are taken seriously, as this does not reflect our standards. Deposits are applied toward dispatch services already initiated and handled according to the signed agreement. We remain willing to review documented concerns directly and address any legitimate issues. Transparency and proper process are important to us, and we encourage continued communication so matters can be reviewed fairly.