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Shipping car to granddaughter read a…
Shipping car to granddaughter read a bunch of reviews settled in Trustline carriers. Text them and got quote for $900 to ship car from Yuma az to Hendersonville TN. Door to door service! Signed up and was told there is a $200.00 reservation fee. Paid that waited 3 days and was told it was going to be $1300.00. Was told their was a lot of cars in az to be transported and if I wanted to get it there it is now $1300.00. A lot of the reviews I read talked about this but not with Trustline. Got them down to $1200 but that’s still a 33% increase. Granddaughter was contacted and ask to meet at a parking lot ! That’s not door to door service! Car is there and aside from being told one price and paying another it went ok. A man from Trustline Carriers reached out to me and refunded me $100.00. He told me they were sorry this happened to me and that they are a new company and they are trying hard to make it better. This guy hounded me with texts and phone calls. He ask me to take this review down if I couldn’t give them 5 stars. That makes me wonder!!! Since I wouldn’t give them five stars they even flagged this review
Response from Trustline CarriersJan 24, 2026
We’re sorry for the frustration this situation caused. Vehicle transport pricing depends on carrier availability, demand, and route logistics, which can sometimes result in changes from the initial quote. Any adjustments are always communicated and require customer approval before proceeding. Door-to-door service is our standard, but occasionally pickup or delivery locations may need to be adjusted for safety or carrier logistics. We apologize if this caused any inconvenience. We regret if follow-up messages felt excessive — our goal is to ensure all concerns are addressed and refunds or adjustments are processed promptly. We take all feedback seriously and are committed to improving our processes, especially as a growing company. We encourage customers to reach out directly with any unresolved issues so we can provide a fair resolution.