Trustline CarriersReviews of trustlinecarriers.com

Poor customer service. Very argumentative and aggressive with customer. Very disappointed

Beware of the bait and switch tactics! This company as well as others just like them know exactly what they are doing when they "bait and switch". I recently shipped a car and will absolutely never use them again. I have learned a big lesson on how the scam works. Immediately after paying the deposit, the scam to get you to pay more money starts. By the time you have it figured out you are hitting a hard timeline promised and are stuck delaying shipment or paying their new price. Complete bullshit! They start trying to use excuses and explain the way it works as if these details are my problem. Their intentional lack of communication and details play right into the scam. Lesson learned... Thanks for the class on car transport scams.

My shipment of my car date kept getting pushed pack, then they wanted to increase the price I was quoted. I don’t trust anyone in the car shipping business.

I had a very concerning experience with Charlie Davis from Trustline Carriers LLC while arranging my vehicle shipment. I was asked to send the booking payment through a private Zelle account, which raised serious concerns for me. I recommend that customers verify the company, payment recipient, MC number, and official payment information before sending any booking fee. Never send money to a personal account without confirming that the payment information officially belongs to the company. Please protect your money and your time, and do your own research before booking any vehicle transport service.

If I could give trust line carriers -5 stars I would. Paid them $265. I was promised the truck would be delivered the next day got the runaround. The total was supposed to be $800 and wound up being $1300 do not use this company. They scam you. I was assured the truck would be there for my daughter’s birthday. They were extremely unprofessional and could not deliver.

Horrible people and horrible service they gave me and my mom a $650 quote and told us that they would pick it up on Monday and they never found a driver after we coordinated with them that the car was gonna be picked up on Monday. I wanted my car to be picked up and ended up saying that they had two other options, but they were more expensive. One price was $2100 and the other one was $1400 and they still proceeded to talk to my mom like if she was retarded it’s crazy that they treated us like trash and they ended up keeping our money of $200 fee and also they have this stupid fee that if you cancel it, they basically keep your $200 or whatever so we had to let it go because we got tired of them being rude to us and lied to us.

I got set up with trustline, they said they could pick my truck up on the day I needed it gone, the price was good ($1050). It was strange though as the man couldnt speak english very well and wanted to continue text messaging instead of talking on the phone. The day its supposed to be picked up no one contacts me to tell me when theyre going to be there but I just wait patiently. As my wife is on the phone with them I get a text message saying their truck is leaking oil and that there is a closed trailer available and they will wait for me to confirm going with that trailer but it will be more expensive. I have to ask how much more it will be and they give me the price of $2400. I say no and decided to cancel because I feel like im getting upsold/scammed so I text the guy, he says is have to go through the cancelation process. I look that up and I guess its just sending an email saying I cancel, so I do that and send another messaging telling him I canceled through email. The next day I get a text saying, hello we are working on finding you another carrier, so again I tell him I cancelled please dont assign someone because then I have to pay a cancelation fee, send a screenshot of the email then called, cant understand what the guy is trying to say but I guess he wants to call me back.. I send a screenshot of the email, he says he never got the email, I tell him my lawyer will be in contact with him if I dont get a refund and within 10 mins he texts back saying he refunded me.. They say moving is one of the most stressful situations, well this didn't help whatsoever. I dont understand how some people get hired for a job that requires good communication when they can barely put sentences together. Now I feel like I have to cancel my credit card and get a new one because I dont trust "trustline"

Trustline gave me an initial quote which a day before pick up of my motorcycle went up by $300.00 The pick up was late to the next morning at 3:00 a.m.! Bike was delivered four days late by 2:00 a.m. in the morning. I don't where they found these drivers but, these guys should not even be trusted to deliver pizza! I will recognize that my bike got safe, but during the process of delivery the two wack jobs woke up my entire neighborhood. I am never ever doing business with Trustline!