True Religion Brand JeansReviews of truereligion.com

Ordered a pair of jeans at over £200. Website stated they were 33 long, when I tried them on they were clearly short and not 33 long (all my other 33 long fit perfectly length wise by other brands). I sent a photo of them measured to customer support showing they were just 32 but they blanked this and just kept insisting they had "checked at their end and the jeans were fine/correct" which is obviously ridic when i've literally sent them a photo showing them flat and straight against a tape measure. True religion then stated I must pay to ship them back to USA (from UK) for refund despite them not being the length advertised. I paid £50 to insure the package and then got notified theyd made it to USA and then that they were being relabelled and returned to me! True religion said Id shipped it to an part of the building that "doesn't accept international returns" and when I showed them the screenshot of the courrier info being the exact address they told me to send it to they just didn't care at all, blank that and told me to pay to try send again and restated the exact address id already paid £50 to send it to. Very rude and uncaring. Started the process of claiming a refund via my credit card as this company is just awful and really difficult to deal with. Never had any big company like this and I do a lot of online buying. Any decent company would take responsibility for an item not being the length they stated it was let alone give you return info that was never going to get the item to them ...then troll you telling you to just pay again and try sending again to that same address (another £50). Really uncaring customer support. Wasn't at all shocked when I came here to find most reviews are 1 star.

I received the incorrect order.My email showed what I ordered when I contacted them by chat.They showed me what I ordered which was completely different than my email. This was my first time ordering but never again.Dishonest practices

Thee worst customer service EVER I have & always have been in Loyalty program I spent OVER $500 not one point was received emailed CS kept getting generic responses instead of helping with the issue sent proof still NO HELP!!!! Still oh sorry & they were gifts I didn’t want to ask for them back while I was trying to get it fixed I thought with such a BIG company we would get it resolved but nope sure did not I’m going as far as calling the BBB on them cus I really want some of there stuff but then again it’s getting cheap real polyesterish so mayb I don’t want to order TRUE RELIGION IS FAKE FLAW & FALSE definitely doesn’t hold up to it’s name AT ALL

Do not buy online if you are unsure about the product because if you have to return it you will have to wait 21 days for a refund.

This is the worst customer service ever. You cannot get help if you need it. I purchased gift cards for my daughter through the online store and cannot find the original email they sent. I have been trying to get copies for a week now. I have texted and I have emailed, as they do not have a number to speak to anyone. They tell me they resent the gift cards, I tell them no they haven't. I showed proof of my inbox (pics sent through text), proof of my spam, proof of my search of true religion in my mailbox. I am at my wit's end, and at this point, it's theft on their part as they have 350 of mine that I cannot seem to get back. I will never purchase anything from them again.

Aliexpress Quality for 200€

Will never buy from this company again. I ordered two of the same style of bootcut jeans in different color washes with confirmation email to prove it. When I received my order, I got one pair of a completely different style of jeans that were flared bell bottoms basically which I do not wear. I reached out to a customer service representative via text and they argued with me that what was ordered and sent out was correct on their end even though it wasn’t. Screenshotted a picture of my order confirmation which clearly showed that what I ordered wasn’t what I received. They got back to me via email saying that the issue was resolved and online orders can’t be exchanged so I’m stuck with jeans I won’t wear and pretty much SOL. Terrible experience, do not recommend!

I have made a purchase online order and never received the package. I have attempted to contact every phone number I could find. No phone number for customer service. So, I emailed them for 7 days straight and only response was a confirmation they received my email. This place is awful! No customer support at all. The picture that was taken was of a package that was on a carpeted floor terrible photo no proof of delivery. After contacting them 7 days in a row one would think I would have had some sort of response. Do not buy from them terrible experience.