True Religion Brand JeansReviews of truereligion.com

I would give them negative stars if I could. I bought a pair of jeans for $120.00 over3 months ago. I returned it within the first week I received it, and I’m still waiting for my money. These people are literally thieves, they will steal your money, do not buy from them. Do not shop from them. Do not even consider looking at their website.

True religion really step up with their von Dutch collaboration

I ordered 4 pairs of jeans and returned 2. The package arrived back to them on 4/24. It’s 6/9 and I still have not received a refund. I’ve messaged them multiple times. They don’t seem to respond unless I send multiple emails and give me a quick “sorry for the delay”without any updates. This is completely unacceptable. Dealing with their customer service is a huge waste of time and incredibly frustrating. At this point I don’t know if I’ll ever get my refund of over $200. I used to love this brand back in the early 2000s. Now I never want to support them again.

This brand has terrible customer service, the worst I have experienced in a while from a brand this big. I brought shorts online they were having a sell. The shorts came delivered defective, they had blue spots all over them. I sent a picture reached out same day about my defective item. They responded back two days later asking me to send pictures again so I did. They then said they couldn’t exchange them I could send them back for a refund. I explained I didn’t want a refund I wanted my shorts ( I bought the matching top also) and I would like my shorts without all the stains over them. They were also on sale when I purchased them and no longer on sale now so I didn’t want to have to pay the difference. They didn’t care and didn’t help after sending me shorts with blue dots all on the front. Terrible customer service not solution based or understanding even though they sent me defective shorts that I paid for.

Furniture thieves.

The customer service is absolutely horrendous. DO NOT buy from True Religion. They make returns almost impossible.

True Religion makes very good jeans. Their jeans are very unique! If you are VERY patient and are looking to buy a pair or two wait, and watch for sales. It would be to your advantage to get to know the site expertly. You will save a lot of money. Once every month or two there is a great Flash Sale! Up to 75% off! This alone is worth 5 stars!! The 3 stars rating is because, don’t hold your breath while waiting for regular delivery. Waiting on delivery On average is at least a week unless you are willing to pay for faster delivery. $14 more to start for their lowest tiered delivery. ZERO C.S. Talk to someone. Most sizes for men run a bit Bigger! This is very important to know because guess again. Shipping and delivery with refunds is slow both ways! While the refund process without a doubt is well over a couple of weeks. Think I might lower one more star because NEVER is there a chance where a phone number is available to call on site and talk to someone. That is for THEIR advantage and maybe you’ll give up and accept whatever from TR. Get and Give a Phone Number for your Customers!!

I ordered two pairs of jeans from TR and for some reason when I clicked submit my address popped as a place I hadn’t lived in two years. I don’t know why my phone changed my address after I had my current one typed it but it did. Well it was Saturday when I placed the order. Customer support isn’t open on Saturday so I emailed them only to get a reply back tell me that there was nothing they could do. I’m baffled they waited til Tuesday to do anything. Did they not work Monday? They could have taken care of this Monday before it shipped out. So now I’m not receiving my package in a timely manner and this by far the WORST customer service I have ever seen or experienced! They could call fed ex and change the delivery location but they won’t even do that. I’m super pissed