Scott V.
Delivery problem
Had a delivery problem, but they fixed it in less than 24 hours. Great communication and customer service!
Response from TruenaturemeatsAug 14, 2026
Thanks for the Review and kind words Scott! Hope you're well!

True Nature Meats delivers restaurant-quality, chef-crafted meat straight to your door — ready to heat and serve in as little as 5 minutes. Since 1995, our team has built a reputation for sourcing exceptional beef, pork, and chicken backed by more than 30 years of global sourcing expertise and a worldwide network dedicated to finding the best ranches and recipes.Every product we ship is free of hormones, steroids, and antibiotics, seasoned by professional chefs, and cooked using traditional methods — never artificial flavors or liquid smoke. Our proteins are sous-vide cooked to lock in natural juices and tenderness, then flash-frozen and vacuum-sealed at peak freshness, so you get restaurant-quality flavor without restaurant-length prep time. From Sirloin steaks and Texas smoked brisket to Hawaiian Kalua pulled pork and buffalo chicken wings, our menu is built around bold, authentic flavor that fits real family mealtimes.We ship frozen orders Monday through Friday to the continental United States, arriving in 3-5 business days and staying fresh for up to 10 days refrigerated or 3 months plus frozen — so you can stock up and always have a great meal on hand for maximum convenience. Whether you're building a custom box, subscribing for ongoing savings, or trying us with a one-time order, True Nature Meats is built around one simple idea: true flavor, true value, true convenience. Rediscover the joy of an easy, satisfying mealtime with True Nature Meats.
Truenaturemeats (truenaturemeats.com) has 104 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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104 approved reviews, newest moderated first
Scott V.
Had a delivery problem, but they fixed it in less than 24 hours. Great communication and customer service!
Response from TruenaturemeatsAug 14, 2026
Thanks for the Review and kind words Scott! Hope you're well!
Deborah H.
There was a glitch with this, my first order and I did not receive anything I ordered, but instead 5 different items, none of which I actually wanted. I emailed their customer service and first thing the next morning they had prepared a brand new order and sent a nice email explaining what had happened ( computer error- not human error) Good customer service support and I look forward to trying their products next week.
Response from TruenaturemeatsAug 14, 2026
Hi Deborah, We're so sorry about the issue you experienced, rest assured that you can always reach out to us and get a quick response and remedy to any issue! Thanks for being a valued Customer! True Nature Meats Support
Ben
I noticed that I did not receive 2 of the meats I had ordered last month and this month. After messaging them, they let me know that their distributor had an error in their system and that I was not the only one who was having the issue. To compensate me, they they put my order back in and sent me everything for free!
Response from TruenaturemeatsAug 14, 2026
HI Ben, Thanks for the kind words! Our customers confidence in us is of the utmost importance so your feed back really is invaluable to us! You are much appreciated. Best, True Nature Meats Support
Charles
A friend recommended True Nature Meats and we are very happy with the quality of meat... delivery. I needed to update an order before processing and Chris took care of my request promptly. We highly recommend!!!
Response from TruenaturemeatsAug 14, 2026
HI Charles, Thanks again for your kind words! We sincerely appreciate you. Wishing you all the best, Chris True Nature Meats Support
gerald A.
i find customer service top notch~the meats are very good.
Response from TruenaturemeatsAug 14, 2026
Hi Gerald, Thank you so much for your kind words and support! We're grateful to have such wonderful customers as you! Best, Aiko True Nature Meats Support
Cheryl W.
The food and customer service is exceptional in every way.
Response from TruenaturemeatsAug 14, 2026
Hi Cheryl, Thank you so much for your kind review and words! We hope you're well! Don't hesitate to reach out to us for anything at all. Best, True Nature Meats Support
Judy F.
The product is amazing. So easy to prepare and extremely tasty. My other half was very skeptical, till his first bite. The steak is so tender and flavorful. I can't believe how good this is and so easy!! I have had the chicken and beef only and it is so good. Great quality and customer service is fantastic!
Response from TruenaturemeatsAug 14, 2026
HI Judy, Thanks so much for the kind words! Glad you love the steaks and Chicken. There's something special about a sous vide steak, and we're glad to see customers like you enjoying! Thanks again, True Nature Meats Support
Kelly
I ordered a bunch of meat from them but the 1 item that I was most excited about (Wagyu Sirloin steaks) still wasn't delivered after 3 months so I contacted customer service to inquire. To my absolute amazement, I was advised that they would not be delivering the subject meat but were still keeping my money. THIS COMPANY IS A FRAUD; they have no clue about customer support. DO NOT BUY ANYTHING FROM THIS COMPANY!
Response from TruenaturemeatsAug 14, 2026
Hi Kelly, We're so sorry that you had a bad experience. We agree that this is unacceptable, and it's why we've updated our customer service process and brought in a new team of pro's that are ready and waiting to help you. We would be happy to reconcile this by sending you a full refund. Please don't hesitate to reach out to us here with your information and we'll get this fixed for you. True Nature Meats Support