TruemedReviews of truemed.com

Illiterate, unprofessional, arrogant and dumb staff! Dodgy and illegal practices! Unsolicited calls! Scammers and thugs!

The customer service is very poor and unwilling to listen. I have already paid the amount online, but they misleadingly noted on the delivery sheet that the shipment was cash on delivery. When I inquired about it, they refused to refund the amount. A refund seems unlikely, and they are not even willing to investigate internally, citing not within TAT. They are charging the amount both online and at the time of delivery. I strongly advise against purchasing any products from Truemeds, as they are not trustworthy.

Truemed platform is good but their logistics partner is not good. Medicine will not come on time and make us panic.

UPDATE: customer service issued a refund to my card. Be careful. This company has a generalized form you fill out, and they choose which item or service they think you are looking to purchase with your HSA. When I questioned the item and asked for a refund, I was told that the situation doesn’t qualify for a refund. They want me to spend $1200+ on an item and suggest when I pay again for the LMA, I could get that purchase of the LMA refunded. Fool me once. Not again. Buyer beware.