TruemedReviews of truemed.com

Trumed Support - A1 Service! The customer service issue was handled professionaly and resolved quickly on their end. I appreciate the excellent communication and the care shown throughtout the process. Thank you for providing great service Rebecca K and Brittni Kalyuzhny.

My experience using Truemed has been great. I’ve used them four times so far. The customer service is outstanding.

They have great customer service, top notch in my opinion. Very knowledgeable when answering the questions i asked, also responding back in emails is fastest i have ever experienced. They have helped me out with two different products, will happily continue to use them.

Through Truemed, I was able to get the majority of my Garmin watch reimbursed. They provided the letter of medical necessity and although I was initially denied, once I wrote back to Truemed, they helped me provide the info requested. Getting myself in better health is so much better with helpful data and I appreciate that through Truemed I was able to do this. Thank you!

I contacted Truemed to follow up on an authorization I expected. My representative Theo had to track down my submission, which was found under a mistyped email, one letter off from my email, the reason why he didn’t find it initially. Then he was able update my email, direct me to log onto my account and access the document. This will allow me to be reimbursed from my HSA account. Fantastic service which required several emails between us. Theo continued until the solution was found!

I made a mistake on my order which was an FSA order, they fixed my mistake fast and got me the documents I needed to submit. Fantastic customer service!!

I highly encourage taking advantage of Truemed services. Their customer service e is amazing and nearly instant! They also send the doc quickly. Thanks Truemed!

Truemed took care of both my letter of medical necessity, and my auto-pay billing for my gym club memberships via my FSA. They made it simpler than I expected. Several months after joining, I needed to make an account change that required me to reach out electronically. I followed their online instructions, and honestly, expected a little back-and-forth. Surprisingly, they actually took care of my request on the first try and actually followed their own online instructions, which seems rarer and rarer these days. So far so good, well done.