TruemedReviews of truemed.com

Customer service is terrible. I purchased $2,000+ mattress and sleep wellness from a “partner” and the “payment”prompt for TrueMed was NOT on the website and was not anywhere available on the payment methods and had to use my personal account. Realizing there was no TrueMed portal- I contacted the product provider and their customer service told me to contact true med from the LMN because they could see the purchase was made through the partner marketplace. Unfortunately since the only way to contact someone is email at “support” and they will ghost you. I have not received a response and pretty sure am missing the LMN timeframe, so I’m pretty much out the money. Kicker- I tried another purchase for supplements and the same thing happened, but when I sent that customer support question for that purchase a rep responded. With no answers I called back the mattress place, and they told me you need to request refund/mail back everything to get a refund, then repurchase and wait all over again to get the sleep stuff I ordered. This is not the kind of customer service I patron especially with a large purchase like that. I informed everyone I know and the voiced how much of a time, money, and energy waste of disappointment they are.

I ordered medicine is urgent basis as same day delivery available, when i order, my order is out daily out for delivery, but not delivered,i trying to cancel, no response

Fraudulent company stole 2 grand from my hsa. Never use them or give them any payment information.

No support. I needed a revision to my LMN, and they have not replied to any of my many requests for help. I've reached out via email, reddit, linkedin, instagram, and tried calling (dead phone number). Terrible customer support and I'm now going to have to figure out how to cancel the order or dispute the charges.

I tried purchasing product from whoop using FSA/HSA card. It redirected me to Truemed to use the card/ The money got deducted from my account, Truemed says insufficient funds cannot place order. There is no customer support number that they have on website.

Ripoff. Stay away. Truemed inserted itself into my transaction with a health club, Row House, a free trial visit. They somehow converted that into a $30 credit card charge. When I tracked them down, they agreed to reverse the charge, implicitly agreeing it was scammy.

Sadly, things with Truemed are going from bad to worse. Having ignored my written instructions to cancel my order, they shipped the item to me via FedEx anyway. This was after they wrote to say that I would need to take no further action, that they would cancel the order, and have the shipment turned around and returned to them, and then refund the money. It is exceptionally hard to believe that the positive reviews here are genuine. I would read the initial reviews, all 1 star. This is not a legitimate operation as far as I can tell. Will post again. Am expecting the next response from them will be for me to pay to have the item returned.

Customer service sucks... I tried purchasing from here and the link to the product let me purchase so I thought I was fine. I was sooooo excited to be able to purchase quality items from my HSA but ... NEVER got a link or any prompt for a LON even thought I followed everything from the Truemed website. I purchased and then emailed the company. They said sorry we can't retro an LON... you need to request refund from the company and repurchase through us and follow the instructions where you choose "TrueMEd HSA" and then use your card and you'll get an email. There WAS NO OPTION to do that!!! There was only the option to pay with my personal card whether I Tried to subscribe or not!!! I'm so frustrated b/c I spent over $200 thinking I could get reimbursed from my HSA and now I can't! and when I'm emailed they said too bad for you.. WTF?! This is not the kind of customer service I patron. Sorry won't be coming back. Get your act together if you want repeat customers.