TruemedReviews of truemed.com

I followed the survey process for the LMN and had a receipt and email showing payment through Truemed. However the LMN never came and after 12 emails back and forth from support they eventually continued to say I did not complete their process even when I submitted the proof of completion. When that failed they blamed the vendor for failure to capture payment even though they sent an email stating payment received and my FSA verified this information. Ultimately they responded with a "case closed" email and left me hanging stating I should contact the vendor for a refund. They advertise what would be convenient system, but fail to deliver at the slightest technological hiccup.

> “My experience with TrueMeds has been extremely disappointing and frustrating. This company seems more interested in taking customers’ money than actually delivering medicines on time. I placed an order expecting basic professionalism and reliable service, but instead I had to deal with constant delays, unnecessary rescheduling, and complete mismanagement. Without even asking for my permission or informing me properly, they kept rescheduling my order on their own. After wasting so much time, they eventually canceled the order entirely from their side. This is absolutely unacceptable, especially when people order medicines because they genuinely need them urgently. What made the experience even worse was the refund process. Their support team casually says that the refund will be processed within 48 hours, but even that commitment is not fulfilled properly. Customers are left waiting endlessly with no proper updates, no accountability, and no sense of urgency from the company. The customer support is equally disappointing. Instead of solving problems, they keep giving scripted replies and false assurances. There is no transparency, no responsibility, and no respect for customers’ time or money. Ordering medicines is not like ordering luxury products — these are important healthcare items that people may urgently depend on. A company operating in the healthcare sector should understand the seriousness of timely deliveries and honest communication. Unfortunately, TrueMeds completely failed in both areas during my experience. Overall, this has been one of the worst online pharmacy experiences I have ever had. Delayed deliveries, forced rescheduling, cancellation without proper resolution, and refund delays together make this platform highly unreliable. I would strongly advise others to think twice before ordering from TrueMeds.”

I received a letter from them to use however my HSA needed it on their own form. I submitted the request to TrueMed and they never respond. Also, whatever program they use to prefill information used the wrong name. I’ve asked for a correction and still no response after months. Yet I continue to receive unsolicited emails from them without any way to unsubscribe to provide positive reviews for them.

Yes they write LMN, but the HSA/FSA plan administrator can still deny if it is worded right. Truemed doesn't help during the process despite saying they will.

I'm at my 5th or 6th revision for a LMN, because they always miss something, that my FSA provider needs. Because of this, I will most likely now miss the deadline and loose those funds from 2025. It's such a shame, the idea behind the company is great, but their internal processes don't seem to be designed to actually consistently fulfill what they set out to do. It shouldn't be a surprise to them, that a LMN needs to contain the exact name of the medication, the duration which the LMN covers etc, as those are all standard questions from FSA providers.

Their support is non existent so you better not need support or hope your provider accepts your LMN on the first time.

LMNs were rejected and I have received 0 response from customer support after reaching out multiple times via email (the only way to contact them on their site).

I got an Aviron Rower and received a curtesy LMN from TrueMed by using a link that came with my rower's invoice. The way TrueMed wrote my LMN wasn't correct; they were supposed to write that the medical issue I had was true at the time of purchase since their prescription came a few weeks after I bought my Aviron Rower. For whatever reasons, TrueMed refused to update their LMN; perhaps they didn't get a cut of the sale, since my LMN was written after the sale; I don't know. Whatever the reason, using their service was a waste of my time; I definitely unsubscribed my email from their marketing emails, etc...