True Link FinancialReviews of truelinkfinancial.com

As a fiduciary, I have used the True Link debit card effectively with a variety of clients, including those with mental health struggles, at risk adults, and other adults that wish to create better spending and savings habits. I have used this product for at least 10 years and have always received excellent customer support from the administrator's perspective and clients have had positive experiences as well.

Give me flexibility to give staff a non cash way to purchase items for my disabled adult child. Great for record keeping.

We got this card to pay the bills for my Dad with Dementia. The customer service is well worth it- from onboarding (which was super simple) to chat and email. The only thing I would warn others of, is be prepared for new account transfers from an outside bank is held for an extended amount of time, so plan accordingly. I was able to contact them and answered a few simple questions, send in a bank statement and they lifted the extended hold.

Because of True Link, my relative is able to maintain some degree of financial independence while also maintaining his sobriety and no longer bankrupting himself through alcohol-fueled indiscretions. We tried other solutions before we found True Link, and none were adequate. I’m able to monitor and limit his spending without feeling overbearing, to me or to him. True Link has been a gift.

I have a family member who cannot manage their money. True Link has taken the worry out of the equation. This is a great financial service.

Quick responses and knowing what works with our clientele

We have been using this service for several years .They are wonderful to work with and have helped us keep our child’s purchases safe and recorded.The customer service team is amazing very prompt in returning calls and emails

Yes, there's a learning curve, and it does require administrative vigilance, but it does what it says it does, and generally well. Further, and critically, they're continuing to add meaningful features like "every given weekday" funding rather than defined date numbers so funds land consistently every Weds for example. And the wallet & virtual card was a big addition for online shopping and instant card funding. The app and website work well. Customer Service has generally been very good. I can't imagine managing our needs without these cards and systems.