True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialSep 15, 2023

Dear Kathy, We appreciate your feedback and are so sorry to hear that your recent experience funding the True Link Visa Card has been frustrating. We understand that this initial processing timeline can be difficult for some customers, and we are truly sorry for any inconvenience this may cause. I am happy to share that as we develop a history with your bank account, we are typically able to fully process transfers within one business day. Our team is not aware of any issues with transfers being canceled without confirmation from the Card Administrator, but we’d appreciate the opportunity to discuss this further with you. A member of our Account Management Team reached out to you via email on 09/11 with the goal of reviewing this matter and any additional questions you may have. To schedule a time to speak with our team, please reply to their email, and they’ll schedule a time to connect with you by phone. We hope to speak with you soon!

Response from True Link FinancialAug 24, 2023

Thank you for sharing this feedback, and we are sorry that you had a frustrating experience. While we are not able to discuss details about your account here, our team has reached out to you with a possible solution by email. We look forward to assisting you!

Response from True Link FinancialAug 17, 2023

Thank you for sharing this feedback. Our team would love to connect with you in order to learn more about your needs. We understand that the $12.00 monthly fee for our services may be difficult for some Cardholders. We’d appreciate hearing from you if this creates a financial hardship for your Cardholder. We can be reached at [email protected]. We look forward to assisting you!

Response from True Link FinancialJul 17, 2023

Dear Melissa, We truly appreciate your feedback and are so sorry to hear that your recent experience connecting a bank account and funding the True Link Visa Card have been frustrating. We understand that this initial processing timeline can be difficult for some customers, and we are truly sorry for any inconvenience this may cause. I am happy to share that as we develop a history with your bank account, we are typically able to fully process transfers within one business day. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!

Response from True Link FinancialJun 26, 2023

Thank you so much for your feedback, Christopher. We reviewed your account and can confirm that our Disputes Team replied via email with additional information on June 20th, and again on June 21st. We recommend responding directly to their message for additional assistance and so you can proceed with your dispute claim. We’re here to help!

Response from True Link FinancialJun 8, 2023

Thank you for reaching out. We appreciate you sharing the impact of our monthly fee. ​ The decision to increase our monthly fee was not made lightly - after nearly 10 years without an increase, we reached the point where raising our monthly fee was the best way for us to continue to deliver the service you and your Cardholder(s) rely on, continuously improve our offerings to meet your needs and ensure that you can rely on True Link to support you for decades to come. We also know that for some Cardholders who struggle to make ends meet, the monthly fee may be difficult to bear, and we want to support any customers where this change would create particular hardship. Please do reach out to our Support Team at [email protected] to share that this fee is causing a hardship, and we will be happy to see what we can do!

Response from True Link FinancialMay 17, 2023

Dear Jeff, Thank you so much for reaching out to our team. Our Support Team would be happy to review your account to determine why your True Link Visa Card hasn’t arrived and to assist with ordering a replacement. As a next step, please email our team from the email address you used to create your account. Our Support Team can be reached at [email protected].

Response from True Link FinancialSep 7, 2022

Thank you so much for this feedback! We are continuously improving our product, and I’m happy to share that our product development team is exploring a mobile app for True Link Cardholders. We have also shared all of your feedback with our product development team. We always recommend using a secured network to access sensitive info like your financial information. If you do not have secured internet access, you can call our automated phone system at 1-800-299-7646 to get information about your True Link account. Please reach out to our team if you’re still having an issue setting up payroll deposits onto your card - we’d be happy to reach out to your conservator on your behalf to help with this.