True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialNov 6, 2024

Dear Michael, Thank you for sharing this feedback. I am truly sorry to hear that you had a negative experience with our Customer Support team. We do our best to provide excellent customer service and invite you to share more about your recent experience with our team by calling and requesting to speak to a supervisor. We are available at 1-800-299-7646 Monday through Friday between 6 am PT / 9 am ET and 5 pm PT / 8 pm ET. Thank you!

Response from True Link FinancialSep 19, 2024

Dear Danette, Thank you so much for sharing this feedback! We are sorry for any concern caused by the time it took for your first transfer to be made available. It is true that, as a security precaution, for our newest customers it can sometimes take additional time for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies for new accounts, and as the account is in use this timeline typically shortens significantly. A member of our Support Team will be in touch with you soon to discuss next steps regarding your account.

Response from True Link FinancialJul 29, 2024

Dear Dragana, Thank you for sharing this feedback. We are sorry to hear that there was an unauthorized purchase made on the Cardholder's card. As a next step, our Customer Support team will be reaching out to you via email to assist you with starting a dispute claim for the fraudulent transactions. More information about our dispute process can also be found in this Help Center article. We are also sorry for the frustration caused by the first few transfers made to your True Link Visa Card taking longer than expected to land. As a security precaution, for our newest customers it can sometimes take five business days for the first few transfers to become available on a True Link Visa Card. Many financial services companies have similar policies for new accounts, and as the account is in use this timeline typically shortens significantly. We also understand that emergencies happen, and if ever you need to fund your True Link Card same-day, please don’t hesitate to reach out to us. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected].

Response from True Link FinancialJul 22, 2024

Thank you for reaching out to our team and sharing your feedback! We can certainly appreciate that there are times when there is a need for funds to be made available sooner than 1-2 business days. If you’d like us to, our team would be happy to reach out to the person managing your True Link account, to share more information about our funding timeline and to discuss the monthly fee. Please don’t hesitate to call our Cardholder Support line at 1-800-299-7646, and press 9 to speak to a representative so we can discuss if this would be useful. We’re always happy to help!

Response from True Link FinancialJun 24, 2024

Dear Laura, Thank you so much for sharing your feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking a few days to fully transfer to the card. As a security precaution, for our newest customers it can sometimes take additional time for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies for new accounts, and as the account is in use this timeline typically shortens significantly. We also understand that emergencies happen, and if ever you need to fund your True Link Card same-day, please email [email protected] to let us know and we will be happy to assist. We’re also sorry and surprised to hear about your wait for a representative, and are happy to share more information about the best ways to contact our team. Please know that our support line for Card Administrators is 1-877-264-8783. We have representatives answering the phone and live chatting with customers from 6 AM - 5 PM PT every weekday. Our team is also available 365 days a year at [email protected] We hope that this update is helpful to you, and if you have any follow-up questions or concerns please don’t hesitate to reach out to our support team!

Response from True Link FinancialMay 29, 2024

Thank you for sharing this feedback, Betty. We are excited to share that we have a solution to help you get funds on your True Link Visa Card even more quickly. A member of the True Link Support Team will be reaching out to you soon with more information.

Response from True Link FinancialMay 26, 2024

Dear Dany, Thank you for sharing your feedback with us. The True Link Visa Card is typically administered by one person or organization, and used by a different person. We are sometimes unable to create accounts for individuals who are hoping to both administer and use the True Link Card themselves. If you have any questions about this, or would like to discuss this further, please don’t hesitate to reach out to our support team. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. Warmly, True Link Team

Response from True Link FinancialApr 23, 2024

Thank you for reaching out to our team! It can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, but please know that as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected].