True Link FinancialReviews of truelinkfinancial.com

Card is easy to use

Great service for those of us helping our elderly parents. Wish the deposits would be made into the account faster.

The card for my disabled son works extremely well as his personal rep. It has brought me a lot of stress, relief to be able to meet his needs, but yet still be able to control bad choices that he and I have agreed are not healthy. He goes out more now because he looks forward to be able to eating out and he has more money to do that because he’s not accidentally spending it online. The only negative about this card is that it’s a little slow in the administrative aspects, but the good outweighs the bad.

I like that I can see all of the transactions of when the card is used and that i can control how it's used. My only complaint is that it takes overnight to receive the funds. Other cards, one that is a number for a name, links to your account and the transfer of funds is immediately. If TrueLink fixes that, then I'd give it 5 stars.

The idea of True Link is excellent, and it may actually turn out to be excellent, however, I am a new customer who set up an account for Mom's caregiver in November. The expected expenditures are low, however, yesterday, it was determined that a set of winter snow tires needed to be purchased. Today, the care-giver is going to get the tires. I wanted the care-giver to just pay for them when she got them, so requested the amount be transferred yesterday. Today, I see that the balance only increased by $250 (much less than the requested transfer amount). I called Customer Service and was told the following: 1) They set $250 as the max amount that can be transferred in until "several successful transfers" have occurred. This is established by their "finance department" and Customer Service cannot do anything about it. 2) I needed the money available for use today, and the only way to get around the "several successful transfers" rule is to send them a copy of Mom's BANK STATEMENT!!! and even then, the transfer would not go through today. Her bank statement is none of their business. I see no reason to show them a copy of Mom's bank statement. I thought that this service was there to serve the needs of their customers. This customer needs to have the care-giver buy tires today, however, that cannot happen, due to their rules, therefore, they are not any help, but a hindrance. There are already many hindrances in the challenging job of taking care of Mom, I thought this service would be a help, but it certainly was not helpful today and I am a very unhappy customer right now. Additional aggravation, coming from an entity that I thought would be helpful, was disappointing, to say the least. If things change, I will write another review. ***** UPDATE***** I am happy to report that the money originally intended for tire purchase is being returned to the account from which it came. I believe that True Link means well, and that they have put their financial guidelines in place for their own reasons which work for them. It would be good for them to CLEARLY (with no vagueness) explain their process ahead of time, so that one is not unhappily surprised by things. Updates from 1 star to 4 stars. Withholding a star due to the lack of clarity of their funds transfer process when signing up.

We contested charges made against our account. The company responded same day, accepted responsibility & had problem resolved in less than 72hrs. I would have given a 5 rating but…we should not have had to deal with the problem to begin with.

We have been using TL for quite a few months now. We have not had any problems until today, and the rep immediately helped us resolve the issue. I have been very pleased with customer service and with how easy this works for a disabled individual. It is perfect for a guardianship situation. The reason I gave it 4 stars instead of 5 is because of the monthly service fee. It is too bad they do not have a program for individuals with very limited income. I see others have mentioned this, but when I go to the support link posted, it only brings me to a Google search. I have no service fees for my own personal checking or savings so I find it almost insulting that someone with a disability on a severely limited income has to pay fees.

As a payee for my son, true link has been great, easy to use. I transfer money from his bank to true link card, the only negative is that money takes so long to transfer, I was told it would take 24 hours, it always takes 5 business days!