True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialOct 12, 2023

Thank you for your feedback, Elizabeth! We are sorry for the frustration caused by the time it took for your first few funds transfers to be made available. I can confirm that, as a security precaution, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!

Response from True Link FinancialSep 22, 2023

Dear Jaclyn, Thank you for your feedback! We are sorry for the frustration caused by the time it took for your first few funds transfers to be made available. I can confirm that, as a security precaution, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!

Response from True Link FinancialJul 12, 2023

Thank you for your feedback! We understand that this initial processing timeline can be difficult for some customers, and we apologize for any inconvenience this may cause. I am happy to share that as we develop a history with your bank account, we are typically able to fully process transfers within one business day. Even though we are not able to fully process a $2,000 transfer within one business day for a new customer, we attempt when possible to make a portion of the funds available to you for next business day use to reduce any inconvenience for your cardholder ($250 in the case you described). If your cardholder is ever in need of funds sooner, please reach out to let us know to see if there’s anything we can do to help!

Response from True Link FinancialJun 28, 2023

Thank you for sharing your feedback, Steve. When our newer customers request their initial transfers, the funds are not made available until the transfer fully clears the bank transfer process on the fifth business day as a security precaution. This is a temporary precaution as we develop a relationship with the funding bank. I am happy to share that moving forward, you can expect to receive funds beginning the business day after you initiate a transfer. If your Cardholder is ever in need of funds even sooner due to an emergency, please reach out to let us know, and we will see what we can do to help!

Response from True Link FinancialJun 8, 2023

Thanks for reaching out! When our newer customers request their first transfers, as a security precaution, the funds are sometimes not made available until the transfer fully clears the bank transfer process on the fifth business day. This is usually a temporary precaution as we develop a relationship with your bank, and then many customers can receive their funds by the next business day after they initiate a transfer. If your Cardholder is ever in need of funds sooner on an emergency basis, please let us know and we will see what we can do to help! Additionally, I am happy to share that Cardholders can check their balance using any of the following ways, 24 hours a day, 7 days a week. We recommend sharing the following steps with your Cardholder, and hope this helps! 1. Phone call: You can check your balance anytime using True Link’s phone system. Simply call 1-800-299-7646. You can also hear recent transactions or request to speak to a representative. 2. Online: Visit https://member.truelinkfinancial.com/sign-in and click the "Login" button in the top right corner. Then click the link that says "Cardholder log in." Provide the last 4 digits of your Social Security number, your date of birth, and the last 4 digits of your True Link Card number. You will then be able to see your balance, monthly statements, and recent transactions. 3. Text message: As long as True Link has your mobile number on file, it is very easy to check your balance from your phone. (standard text message rates may apply). Send the word "balance" to 1-800-299-7646. If you receive an error message, please call our Customer Support team at 1-800-299-7646 to make sure your number is on file.

Response from True Link FinancialMar 9, 2022

Thank you for your feedback - I am happy to report that both of these options are available to you! True Link does provide the ability to download reports as .csv files directly from our website. Our team can help point you to this option. Please reach out to [email protected] for assistance. Alternatively, our customer support team is able to assist with generating Quicken reports. Simply email our team at [email protected] with the report you need, and our team will do the rest!

Response from True Link FinancialMar 2, 2022

Thank you so much for taking the time to write a review, we always appreciate the feedback. We pride ourselves in helping protect and empower older adults and their caregivers, and the cost of our service is based on the unique features that we offer to enable that. These special features that come with the True Link Visa® Prepaid Card include our online platform for cardholders and their financial caregivers, the True Link Spending Monitor that enables the card to be used for expected spending while helping prevent unexpected or concerning purchases, and the True Link alert and notification system. We’re always working to improve our solutions and we're incredibly committed to making sure you get the most value and impact from our service, so please don't hesitate to reach out to us directly at [email protected]. Thank you again!