True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialJan 10, 2024

Thank you for sharing this feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking five business days to fully transfer. As you mentioned, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. The exact number of transfers that have to clear before an account’s transfers are made available within 1-2 business days is managed by our Funding Team. This said, we understand that some new customers have an urgent need for funding to be expedited. Please know that we have shared your feedback with our Product Team, who confirmed that they are working on updates to help shorten the time it takes for new customers to get up and running with True Link. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. Thank you again for your feedback and please don’t hesitate to reach out to our Support Team for any additional assistance.

Response from True Link FinancialOct 26, 2023

Thank you for sharing your experience with us, Ricky. While we’re pleased to hear that you found the Spending Monitor feature helpful, we regret to hear the experiences you had when connecting a bank account and with our team. Our team strives to provide warm and helpful support to our customers, so we are very sorry to hear that this was not your experience. We’d appreciate the opportunity to investigate this further. If you’d like to discuss this with a supervisor on our Customer Support team, please email us at [email protected]. We hope to be in touch with you soon!

Response from True Link FinancialJul 15, 2023

Dear Jenn, We truly appreciate your feedback and are so sorry to hear that your recent experience activating and funding the True Link Visa Card have been frustrating. We understand that this initial processing timeline can be difficult for some customers, and we apologize for any inconvenience this may cause. I am happy to share that as we develop a history with your bank account, we are typically able to fully process transfers within one business day. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new-customer funding timeline, and ensuring that your card settings are configured to prevent your mother from accessing cash. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!

Response from True Link FinancialJan 24, 2023

Thank you for sharing this feedback, and we are sorry for the frustration caused by your first funds transfer experience. I can confirm that, as a security precaution, it can sometimes take up to five business days for the first few transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. We appreciate that this funding timeline for new customers may be longer than you expected, and we are always happy to work with our Funding Team to review your account and see what we can do to help. We can often expedite the funding process for new customers if you’re able to provide some additional documentation, but our Support Team wouldn’t be able to guarantee the outcome of a review since they are performed independently by the Funding Team. If this would be helpful, please contact us at [email protected] or at 877-264-8783. Finally, thank you for sharing that you did not feel sufficiently informed about this funding timeline. While we mention this timing in our funding confirmation message and in our Help Center, we have escalated this feedback to our leadership team and will explore new ways to display this information more prominently for new customers. Once again, we apologize for the frustrating start to managing your brother’s card. Please let us know if there’s anything we can do to help at this time, and we look forward to connecting with you soon!

Response from True Link FinancialDec 20, 2022

Thank you for sharing this feedback! As a security precaution, it can sometimes take up to five business days for the first few transfers to become available on the True Link Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we are always happy to work with our Funding Team to review your account and see what we can do to help. Please contact our support team at [email protected] or at 1-877-264-8783 and request a review of your card-funding timeline. We want to work with you to make the True Link Card easier for you to use! Additionally, we are truly sorry to hear that you didn’t have a good experience with our team member. As a next step, a supervisor on our team would like to review this call in case there’s additional coaching we can provide to this team member. If you can please email our support team at [email protected] to request that we review the phone call, and include the phone number that you called in from, we’d be happy to get started with that. We look forward to connecting with you soon!

Response from True Link FinancialDec 13, 2022

Dear Stephen, We really appreciate you sharing this feedback with our team! I am happy to share that while we do not display the running balance next to each transaction on the Transactions Tab, the True Link Card balance is available to Card Administrators on the True Link website from the True Link Card dashboard and on the True Link mobile app. This balance will reflect any pending transactions on the card.
 Additionally, the card’s balance is available to Cardholders through both our automated phone system (1-800-299-7646) and on the Cardholder dashboards. Cardholders can also call our support team to request that their mobile number be added to their card so that they can text the word ‘balance’ to our 800 number and receive a text back with their card balance. If you have any follow-up questions regarding your account, please don’t hesitate to reach out to our team at [email protected] or call our Administrator line at 1-877-264-8783. Our team is here to help!