True Link FinancialReviews of truelinkfinancial.com

It’s still early days for us (3 months) but so far I’ve been very impressed with the customer service - very responsive and solutions-oriented. They were very helpful in adding specific merchants for us, too. I find the app very easy to use and my cardholder seems to be benefiting well. I had had an information session with a customer rep before we signed on, and that was extremely helpful. The delay between funds transfer and posting takes a little getting used to and pre planning, but TrueLink was very responsive and helpful when we were in a crisis situation and quickly walked us through expediting the process. It’s an excellent financial management tool, to be used with careful planning and budgeting; it’s not really set up to be a “crisis” management tool with instant access to funds, like an ATM, so bear that in mind. All in all, very pleased and find the monthly fee worth it.

The Company I work for handles the financial affairs of mentally challenged veterans and the job would be next to impossible without True Link. Yesterday (9/5/24), we had a client stranded in Iowa needing to get to Florida and this was accomplished due to the efforts of Amy with True Link. All of our client with the mental ability to do so, have a True Link Card. Super service.

I was instantly assigned to True Link Financial agent Lucy whom sent out a dispute reference on a double charge bill from T Mobile. I am hoping to have this resolved in the next 10 business days. Under circumstances it's deemed reasonable for both parties reserved the right to investigate what the automated system conducted and hopefully in the future it will not allow this to happen to future customers.

We were referred to True Link by a Bank Trust Officer. We've been using True Link to fund and manage our adult son's daily spending for the past six months. There was a learning curve for our card holder and us, but overall it has been very helpful to fund, control, and track our son's daily expenses. He isn't always happy, but usually that means the system is working. We couldn't find anything similar to manage his spending efficiently. We have found Customer Service to be accessible and very helpful.

Truelink lets my disabled brother be independent. he doesn't have to contact me for every little thing he wants to buy. It is easy to load and for me, as trustee, to keep track of his spending. I like that I can get help quickly from the support staff if he has any problem, which is rare, with the card. The people who help are patient and pleasant.

I highly recommend. It enables me to fund a family member with substance use disorder. In this setting it is important to manage the places where they can spend money, and how much money they can spend, to block certain places and websites. All of this is very easy to do with Truelink card. Customer service has been excellent as well.

Easy to use, easy to fund, easy to get assistance.

The TrueLink card is easy to use. More importantly the attitude of all the service reps that I have dealt with was more than solicitous and helpful. As needed, they all go the extra distance. Our world would be a much better place if all customer service was like TrueLink's!!!