True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialMay 15, 2025

Dear Kate, Thank you for sharing this feedback with our team! A member of our Customer Support Team will be in touch with you shortly to share more information about the reason why your mom’s True Link Card declined. We hope to connect with you soon and would love to hear any more feedback you might have for our team when we do!

Response from True Link FinancialDec 13, 2024

Dear Cynthia, Thank you for your feedback! As a security precaution, for our newest customers, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. This timeline is not permanent however and as we establish a relationship with your bank account transfers will become available within one business day. The funding timeline is displayed any time you schedule a transfer from the True Link online dashboard or mobile app. Additionally, a member of our Support Team will be in touch with you soon to share more information regarding the funding timelines for your account.

Response from True Link FinancialNov 12, 2024

Dear Tana, Thank you so much for sharing this feedback! We are sorry for the difficulty caused by the time it took for your first several transfers to be made available. It is true that, as a security precaution, for our newest customers it can sometimes take additional time for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies for new accounts, and as the account is in use this timeline does shorten significantly. A member of our Support Team will be in touch with you soon to share more information regarding the funding timelines for your account.

Response from True Link FinancialAug 12, 2024

Thank you for sharing this feedback! We are sorry to hear that you have had difficulty using the True Link Card so far, and we would love the opportunity to partner with you to learn more. As a next step, a member of our Support Team will be reaching out to you. For future reference, please know that our Support Team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year (including weekends and holidays!) at [email protected]. We look forward to hearing from you!

Response from True Link FinancialMay 22, 2024

Dear Michael, Thank you so much for sharing your feedback with our team. We are sorry for the frustration caused by the first several transfers made to your True Link Visa Card taking a few days to fully transfer to the card. We can confirm that moving forward transfers made to your card will be made available within one business day! We also understand that emergencies happen, and if ever you need to fund your son’s True Link Card same-day, please email [email protected] and we will be happy to assist. As a security precaution, for our newest customers it can sometimes take additional time for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. We hope that this update is helpful to you, and if you have any follow-up questions or concerns please don’t hesitate to reach out to our support team! Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected].

Response from True Link FinancialApr 2, 2024

Our support team would be happy to assist you! They can be reached at [email protected] or by calling 1-877-264-8783. Our support team is available from 6:00 AM - 5 PM PT and looks forward to hearing from you.

Response from True Link FinancialMar 17, 2024

Dear Elizabeth, Thank you so much for sharing this feedback. Our team would be happy to connect with you in order to learn more about your needs. We understand that the $12.00 monthly fee for our services may be difficult for some Cardholders. We’d appreciate hearing from you if the fee creates financial hardship for your Cardholder, and we can be reached at [email protected]. For most people who begin using True Link, the monthly fee is worth it for the unique features and benefits that the card and platform provide, including the spending controls, reporting, real-time alerts, and access to a team familiar with the needs of customers with disabilities.
However, we understand that this may not be true for all situations, and we will definitely refund the monthly fee that you were charged if you no longer wish to use the card due to the monthly fee. We look forward to assisting you!

Response from True Link FinancialJan 10, 2024

Dear David, Thank you for your feedback! Please know that we have shared your feedback with our Product Team, who confirmed that they are working on updates this year to shorten the time it takes for new customers to get up and running with True Link. We also understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We hope this information is helpful to you! Thank you again for your feedback and please don’t hesitate to reach out to our Support Team for any additional assistance.