TrueHostReviews of truehost.com

I attempted to register a 3-letter .ke domain (myc.ke) through Truehost. Their website showed a price of 3,000 KES, I completed checkout, was invoiced (including VAT and an AutoPay discount), and received confirmation that the registration was in progress. Only afterward did Truehost and the .ke registry (KeNIC) claim the name was a “reserved premium” domain with a vastly higher reserve price. Instead of honoring the completed transaction or clearly explaining the situation up front, Truehost eventually processed a refund **without my request or consent** and I lost the domain. The core issues for me were: - No clear premium pricing warning before payment. - Acceptance of payment and issuance of an invoice as if everything was normal. - Conflicting communication about whether the domain would be activated. - A unilateral refund that effectively cancelled the deal after I had relied on their system and confirmations. I ended up wasting time and losing the opportunity to secure the name, despite doing everything correctly as a customer. I cannot recommend Truehost for domain registrations, especially for anything important or time-sensitive.

The process to sort my issue took a bit too long and when the ticket was escalated to a more technical person, he was non-communicative and I had to keep nudging him and even when he was done he didnt inform me

I had a wonderful experience with Rahab,he /she was very patient to attend to my request and made sure I got my account back on true host I highly recommend Once again thank you very much.

Absolutely the worst tech support imaginable. Last night they wiped out my entire email account, and it is not retrievable. Unbelievable. I've been with them since March and they are nothing but problems. I'm now switching to a US-based host.

Domain and Web Hosting Services are very good. But you are very poor in communication. You really follow up before payment, but after payment you don't act promptly or provide adequate guidance. I had to go to their offices for a service that I could get remotely. Check on this...

My visit was to request a change from Managed Wordpress hosting to Cloud VPS and I was promptly taken care of and my request is being processed as I write this review. Very fast and efficient service!

Prompt response and utmost patience with the ability to comprehend and solve clients' requests and pain points

Zola is a true star. Zola helped me to clear my problem very quickly.