Mia W.
Wouldn’t recommend
I enquired about the colouring on a ring because some of the photos were different, was assured the photos on the website were out of date and the production ring had a gold tone basket like I wanted. Bought the ring, heard nothing for a month. Felt like a scam so I asked for a refund. Funnily enough I then got a shipping number. Asked for the refund again and was told that if I kept the ring they’d give me a 20% discount. No updates on that shipping number for weeks, reached out again and got a new number. When it was finally delivered, it didn’t have the gold tone basket that I originally enquired about. I emailed *again* asking about the error and the refund, haven’t heard anything back but saw in my bank account that they refunded the 20% and nothing more. Unpleasant experience and won’t be purchasing from them again
Response from True Gemstone SculptureJan 22, 2026
Hi Mia, Thank you for your candid feedback. I would like to publicly apologize to you for this unpleasant experience. You are absolutely right—this was entirely our fault. After seeing your review, I immediately went back and checked our communication history. That's when I realized I missed the follow-up information in your email regarding the "gold tone baske" error. This is completely on us: we processed the compensation for the delayed shipment at that time, but overlooked the product error you mentioned. We never want any customer to feel like they are dealing with a robot or being ignored. We have just sent you an email to process an additional refund to compensate for the incorrect basket color you received. We highly value you as our customer and appreciate you pushing us to uphold higher service standards. We hope we still have the opportunity to make up for this mistake. Best regards, The True Gemstone Team