True Gemstone SculptureReviews of truegemstone.com

Response from True Gemstone SculptureSep 9, 2026

Hi Goodrich, We’re sorry for the confusion caused by the product images. The two sapphires shown together in some of the photos are displayed for size and appearance comparison only. They represent the two available options, 0.941ct and 1.068ct, and each stone is sold separately. Your order was placed for one 0.941ct Oval Shape Natural Blue Sapphire, which is why one sapphire was shipped. We understand how the images may have caused a misunderstanding, and we appreciate your feedback. We’ll also review how the product is presented to make the options clearer for future customers. Best, True Gemstone Sculpture

Response from True Gemstone SculptureMay 9, 2026

Dear Brittany, Thank you for sharing your feedback. We would like to clarify the facts regarding order #TGS25081859 to ensure a transparent representation of our service: • Proactive Communication: As a designer brand, we prioritize the safety of our "wearable sculptures." We sent you a formal email notification regarding the split-shipment of your items, followed by a second dedicated tracking number as soon as the ring was dispatched. • Proof of Delivery: Our logistics records, confirmed by the carrier, show that the package was successfully delivered. We have already provided you with the GPS-stamped photographic proof showing the parcel at your doorstep. • Resolution & Policy: We have been in active communication with you to resolve this. While we fully honor our Return & Refund policy (where items are returned for a full refund), we cannot fulfill a "Refund Only" request for an order that has been verified as delivered with photographic evidence. At TGS, we stand by the integrity of our craft and our shipping process. We have already offered to assist you with a formal carrier investigation if you believe mail theft occurred post-delivery. We remain open to a standard return and refund of the items once they are received back at our studio.

Response from True Gemstone SculptureApr 13, 2026

We have identified a series of organized fake reviews and associated extortion attempts. This matter has been formally handed over to the Trustpilot Compliance Team and our legal counsel for investigation and further action.

Response from True Gemstone SculptureJan 9, 2026

We sincerely apologize for the misunderstanding. We have not received any of your previous messages regarding your order—if we had, we would have replied immediately upon seeing them. Your pendant has been under careful craftsmanship all along. At True Gemstone Sculpture, we create “sculptural jewelry,” not fast-fashion accessories. We acknowledge that our production process is slower than other brands, but this is a deliberate choice rooted in our commitment to quality—ensuring every texture and gemstone is perfected. We assure you that the final piece will be well worth the wait. Please reach out to us at [[email protected]], and we’ll provide you with an immediate update on the current progress of your order. Thank you for giving us the time to craft this unique piece just for you.

Response from True Gemstone SculptureJan 6, 2026

Dear Megan, First and foremost, thank you sincerely for choosing our products—we truly appreciate the trust and support you’ve placed in us. We completely understand your current concern and impatience, and we empathize deeply with how you must be feeling. We’d like to kindly clarify: your order has been in our meticulous production process since it was placed on the 18th. As your order includes multiple jewelry pieces, each item is carefully handcrafted by skilled artisans and undergoes rigorous quality inspections. This ensures that what arrives in your hands isn’t just a product, but a meaningful keepsake crafted with care and intention. Because of this commitment to quality and detail, the entire process requires time and careful attention. We’re pleased to share that production is now in its final stages, and your order will be dispatched very soon. We fully recognize the importance of clear communication, and we sincerely apologize for not keeping you updated more promptly throughout this process. We kindly ask for just a little more patience—good news is on the way! Thank you again for your understanding and patience. We deeply value your trust and are committed to honoring the confidence you showed in us when you placed your order. Should you have any questions at all, please don’t hesitate to reach out—we’re always here to help!