TruefacetReviews of truefacet.com

Sold a valuable item in May,no payment or hope of payment .True Facet is not paying vendors on time.Tens of thousands of dollars potentially lost.

As a Seller (watch dealer) I’m no longer interested in selling on Truefacet, they just don’t pay! They owe me about 20k and no payment for 2 months so far. My emails are ignored! I asked them to delete my watches from sale, instead they were still selling them (2 watches sold after account cancellation). Im wondering what kind of excuse they told the buyers after collecting their money?! Then they listed my watches as sold to show how much they sell, which is misleading for the buyers! One of my buyers expressed her opinion saying she would never buy a watch from Truefacet as they do money laundering. Interesting opinion! Something to think about! Shop at Natiluxia instead!

Truefacet is currently holding $6212.00 of my money. I purchased and paid for two separate necklaces within a month of each other. Each time I waited a week and was then told that due to supply chain issues the items were no longer available. Both times I received a “credit memo” email from them but never got my money back. When pressed they told me that they no longer use the payment process any longer and that I should file a claim with my creditcard to get my money back. I the. Offered up a simple solution and picked out another necklace. They are no longer responding to me and still have my $6212.00. I cannot get thru on their phone lines either. I’m stuck. I have made multiple purchases with them in the past and never had a problem until now. Never trust them!

I ordered a watch back in March and paid for it at the time, in excess of $7500. After many delays and excuses, I was finally told they would not be able to deliver the watch due to "supply chain issues." Every time I called, they never answered the phone and even sending emails most of the time did not result in an answer. I would never ever recommend this company to and would highly suggest you buy brand new directly from the manufacturer or a certified dealer.

These must be fake reviews. Strongly urge you to review the list of complaints that have been filed with Better Business Bereau (BBB), so you can see what a fraudulent company this is. They will defraud you in some way; whether it's not sending correct / genuine watch / not making refund payment / not sending payment for your watch if you are a seller. DO NOT USE THIS COMPANY!

I got my girlfriend a Cartier Love Bracelet. I used True Facet since I am a watch guru and have been reading the Loupe for quite some time. Shipping was fast and the product was as described on the website.

Bait and switch company. I bought a watch over 2 months ago. I was charged right away then sent the wrong watch weeks later. They tell me this story that there was a mix-up, and that they sent my watch to the wrong customer, therefore I got the wrong watch. Okay, I send the wrong watch back the day I received it, within the hour I get the return label. Once I send the watch back radio silence. After a week of not being able to get a hold of them, I threaten legal action. They get back to me saying the customer who received my watch sent my watch back a week later and had damaged the watch. Okay, the story seems a bit farfetched. But, then they are trying to charge me $2,000 more for my watch. I tell them that it is ridiculous and ask them to get that from the supposed customer who damaged my watch. They "graciously" decide to waive the 2k, and it has been over 2 months, and I still do not have my watch. All this time they have my money on hold. Then, they tell me after I threaten them legal action again that they got my watch and will send it out. Nothing gets sent out, radio silence. Then, I threaten them again and they tell me the brand new unworn watch I ordered has a loose screw in it so they need to do a overhaul. How does a brand new watch need an overhaul. I get very suspicious and ask them to send me a picture of the watch, just to make sure they actually have it. They tell me they will send me the picture right away. They never do. So they have over 20k of my money for months now, and I have no watch. Even the advertisements of their reviews are false. On the site they say they have five stars on Trustpilot, when you actually look at the review they have a 4.4 rating. A 4.4 rating might be considered high, but that is incredibly low for a jewelry seller, especially when they advertise 5 stars. After doing my reserach this story of getting the watches mixed up is a common story they have for many frustrated customers. They advertise Watch A and send Watch B, hoping the customer does not notice. I have been buying high-end luxury watches for about a decade and I have never had such a terrible experience as this one. I am going to be pursuing legal action for damages as it is within my right in the state of New York, possibly even class action.

Truefacet is engaging in corruption and deceptive business conduct! From charging my credit card three times for one order instead of issuing a refund as I was promised 13 times, to not answering phone calls unless you wait on hold for more than 3 hours, to responding to emails several days later, and peddling false promises, and employing mostly Chinese who cannot speak speak english and the list goes on and on and on! I leave this feedback full heartedly because I honestly dont want anyone to have to go through such aggravation! I'm leaving this feedback in good faith as I believe it's a moral and ethical obligation from my part. Thanks for reading!