glow with usReviews of truebeautyglow.com

I would give them 0 stars if I could. The product they shipped has a charging cord. The cord does not fit the product. I asked for a full refund and to send the item back. I have emailed them several times. They claim 100% satisfaction guaranteed on their website. They said the product is not returnable. I can't even use it. The worst customer service!! This company should be shut down.

I received the incorrect item and when I tried to return it never received any response to my emails or instant messages. They state over and over on their website that you can return or exchange products with no issues. They even have a 100% guarantee of their merchandise. They also state they are available 7 days a week to assist. NOT TRUE!!! This must be a scam!!! I am out $51.36 and have nothing to show for it. DO NOT BUY this product!!!

As others describe. A total scam and absolutely not worth the money. The product doesn’t heat up as advertised and is v cheap quality. Laughable packaging and instructions. I tested the settings once and don’t dare to use this on my face.

The beauty devices don’t work as advertised and the company’s customer service is non-existent. I sent three emails with no response. They claim sale items are non-refundable, but the devices are always on sale—essentially making refunds impossible. I had to go through my bank to get my money back. Avoid this company at all costs.

SCAM company. Hiding behind items being on sale so you can never return for refund and so that paypal will side with seller if disputed. Not replying to emails. Fake reviews on sites. Item can be found on Aliexpress for pennies, the seller puts a sticker on the box with the true beauty glow brand name. When the scam was exposed via paypal dispute the seller agreed to refund if the items were returned but he never did refund. Return address is the seller's house in the USA! He will not pay for return shipping and Paypal cannot make him so at best buyer is out of pocket for return costs. Paypal forced full refund in the end and reibursed return shipping but process took weeks. Very well thought of SCAM.

Total Scam - Do not purchase from this company!!! I ordered a true beauty glow for my daughter for Christmas on 12/18/24, it said item should arrive in 5-7 business days. The website says 24/7 customer service and 100% satisfaction guarantee. On 1/7/25 I still had not received my item so I sent an email (because that is the only way to contact them) I received no response. Then the item finally showed up 2 days later and did not work. The packaging wasn’t even wrapped in cellophane like most new items are. The bottom was off center and there was no logo and writing anywhere on the device. I tried turning it on and nothing happened. I tried charging it for over 2 hours and still nothing happened. I emailed the company for a 3rd time explaining that the item did not work and I wanted a refund. Still no response. Finally on January 18th I put in a dispute with my credit card company. Once I filed a dispute I suddenly received a response from true glow. they wanted me to send them a video of what’s wrong with the device which I did and after several back-and-forth messages of me telling them I want a full refund the thing doesn’t work and they kept telling me we understand your frustration. did you try doing this? Did you try doing that? Please explain in detail what’s wrong… After explaining over and over to them what was wrong and insisting I get a full refund they continue to tell me they’re just gonna send me another device. I don’t want another device because I know it won’t work either because this company is a scam not to mention I already purchased something similar from another company because this was a Christmas gift that my daughter never received on Christmas so I had to replace it with something it is now February 16 and I just received another email from them telling me they will either send me a new item or issue me a partial refund. This is total BS Do Not I repeat do not order from this company.

Scam product. It doesn't work as advertised and it comes in a shitty box from china. Also took forever to arrive!

Placed my order in December 2024 never received. Disputed with PayPal and apparently they have tracking information but cannot provide a delivery address, as it hasn't arrived at mine. No response from the company via their customer service email at all. Extremely dissapointed and out of pocket