glow with usReviews of truebeautyglow.com

Beware! My experience so far has been ordering it two weeks ago with a commitment they gave of receipt in 5 - 9 days. The current tracking on my order ends on December 9th and has not been updated since. Almost 5 days ago. I have tried twice to contact them at their customer service email and have not received a reply. I found their customer service phone number and called and after a long wait, a recording comes on that says contact them through the CS email. I'm wondering if my money is gone and I will never receive the product because no one is contacting me to help. I needed this gift to give before Christmas. Think about it, I wish I did.

This is NOT a quality product. The box merely has a sticker on it to label it as TrueBeautyGlow. It’s very lightweight and cheap feeling. When trying to charge it, it doesn’t work (it’s been “charging” for over 12 hours) and the plug doesn’t really fit into the charging dock of the device. I have emailed customer service and was reading details of refund policy and have found out they will not refund as it was “on sale”. 🙄 I’m filing a dispute with my credit card company. ** update: I STILL have not heard a response back from customer service as the device has never, ever charged or turned on. Their refund policy is predatory. DO NOT BUY

I placed my order 23rd November and have not received it. No updates on delivery from the seller. I do not recommend this site. I wish I'd never ordered from them.

SCAM I ordered 3 weeks ago and have msgd many times . They have not even sent the product, these other review are decoys

Due to no goods turning up despite several emails chasing I'm told still in transit yet the priority 5-7 days has well past, I have requested a refund but instead they want to offer discounts. After speaking to my bank thus shipper has all the characteristics of a scam.

This product is very cheaply made and widely distributed. They simply put a sticker over the factory description of the item with “true beauty glow” on it. They said satisfaction guaranteed on website but when I immediately asked to return it, they wanted me to send a video of the product and then told me they don’t do refunds on sale items- but this item is always marked as on sale - so they catch their customers in a catch 22 of deceitful website wording. I have disputed with my credit card after they stopped answering my emails. And the machine itself makes me feel seasick when I use it.

I just want to cancel my order - loads of reddits and fb comments about the tool literally shocking people. This company has used avoidance tactics when I requested (no doubt trying to make sure the order is sent so they don’t have to cancel) and now is ignoring me outright. DO NOT BUY FROM THEM SUBPAR PRODUCT AND BASICALLY STEALING FROM PEOPLE. SCAM SCAM SCAM SCAM.

UPDATE: Still no response to my request to return the items from my order. As far as I'm concerned this company stole $110 from me. I'm going to try and warn as many consumers as possible on all the socials. ORIGINAL POST: Do not order from them! !! The tool was delivered but the serum never showed up. Per the tracking it’s sitting in GA for weeks. In their reply to my email they insisted the serum had been delivered then provided a screen shot showing it was still in transit! I asked for a refund for the serum but got no reply. I am going to return the device which is useless without the serum. Worst customer service ever!