melinda R.
I bought womens steel toe rubber boots…
I bought womens steel toe rubber boots & when I received them they are not steel toe. I am in process trying to return them & I have yet to hear from someone. As well with my initial email about return your support associate said you all do Not sell steel toe, but yet they are advertised as such & it says steel toe in box.
Response from Trudave GearFeb 13, 2025
I’m really sorry for the confusion and frustration you're experiencing—it sounds like a mix-up on our end, and I completely understand why you're upset. It’s certainly not acceptable that you received boots that weren’t as advertised, especially if they were labeled as steel toe. Please accept our sincerest apologies for the inconvenience. Could you kindly send us a message with your order details, and we’ll prioritize this issue? We want to make sure we resolve this for you and get you the correct product or process a return as quickly as possible. Thanks for your patience!