Trudave Gear Reviews | Read Customer Reviews of trudavegear.com

Trudave Gear Reviews | Read Customer Reviews of trudavegear.com

Trudave Gear reviews

Showing 5 reviews with 1 star · Clear filters

Jerry Z.
Apr 13, 2025
Still do not have my waders yet
Still do not have my waders yet - what is taking so long?
Report
Brady H.
Jan 3, 2025
Bad customer service
Bad customer service. Package showed up damaged and they won’t return any emails or requests for return and refund
Response from Trudave GearFeb 13, 2025
I’m really sorry to hear about your experience, and I completely understand your frustration. This is certainly not the standard of service we strive for. Please accept our sincerest apologies for the lack of response. We’d like to make things right for you as quickly as possible. Could you please send us a message directly with your order details, and we'll prioritize resolving this issue? We truly appreciate your feedback and hope to turn this situation around for you.
Report
sky
Dec 12, 2024
I ordered boots
I ordered boots. I ordered the wrong size. As soon as I ordered them I realized my mistake. I emailed you and asked if you could change the size. I used the email you provided. I have yet received an answer. The boots arrived, they are too small. I emailed you to see how I could return them and get the right size. I still haven't heard from you.
Response from Trudave GearFeb 13, 2025
I’m really sorry to hear about the issue you’ve encountered, and I completely understand how frustrating this must be. We want to make sure you're happy with your purchase, so please accept our apologies for the delay in responding. Could you kindly send us a direct message with your order number and the size you need, and we'll prioritize getting this resolved for you? We appreciate your patience, and we’ll do our best to assist you quickly!
Report
Nancy L.
Nov 27, 2024
I ordered boots
I ordered boots. I ordered the wrong size. As soon as I ordered them I realized my mistake. I emailed you and asked if you could change the size. I used the email you provided. I have yet received an answer. The boots arrived, they are too small. I emailed you to see how I could return them and get the right size. I still haven't heard from you.
Response from Trudave GearFeb 13, 2025
I’m really sorry to hear about the issue you’ve encountered, and I completely understand how frustrating this must be. We want to make sure you're happy with your purchase, so please accept our apologies for the delay in responding. Could you kindly send us a direct message with your order number and the size you need, and we'll prioritize getting this resolved for you? We appreciate your patience, and we’ll do our best to assist you quickly!
Report
melinda R.
Jul 26, 2024
I bought womens steel toe rubber boots…
I bought womens steel toe rubber boots & when I received them they are not steel toe. I am in process trying to return them & I have yet to hear from someone. As well with my initial email about return your support associate said you all do Not sell steel toe, but yet they are advertised as such & it says steel toe in box.
Response from Trudave GearFeb 13, 2025
I’m really sorry for the confusion and frustration you're experiencing—it sounds like a mix-up on our end, and I completely understand why you're upset. It’s certainly not acceptable that you received boots that weren’t as advertised, especially if they were labeled as steel toe. Please accept our sincerest apologies for the inconvenience. Could you kindly send us a message with your order details, and we’ll prioritize this issue? We want to make sure we resolve this for you and get you the correct product or process a return as quickly as possible. Thanks for your patience!
Report