TRUCKiDReviews of truckid.com

Very good service and fast

I ordered eight cartons of 10 W 40 shell motor oil they had advertised on the Internet 1 gallon x 3 jugs for $16.63 I called customer service and ordered these ask them several times if that’s the real price they said yes so I ordered 8 cartons with 3-1gallon jugs Which came to 24 gallons I even question the salesman if this was the right figure he indicated me yes it was even told me I would get 24 gallons. I paid with my credit card come to $133.04 plus $14.58 shipping and totaled $147.62 this has been going on 2 1/2 years still have not got my oil. I have no other choice to go to small claims court and sue them and make them come to Indiana for court. I have contacted these people at least 20 times and still no results I have no other resources then take them to court do not trust them bad people to deal with.

The guy on the phone was very helpful in what I needed to order. Was able to order my part and have it within a couple of days.

Was sent the wrong coolant - I get it, it happens. In order to make things right I need to wait until I receive a return sticker, ship the items back, then, once they receive the returned coolant they will process my replacement (aka my correct initial order). Garbage service to correct a mistake. I'll take the refund instead and go somewhere else.

Terrible customer service. I ordered an engine stand that says ships within 24 hours. Upon ordering I get an email that says due to COVID shipping may be delayed 3-5 days... ok I can live with that. .... fast forward 2 weeks then 3 weeks. Nothing ... I keep sending inquiries and get generic responses that say wait 3-5 days for a response. Responses never come..... eventually after a month I can't wait any longer. I order elsewhere and receive the stand in 2 days. I inform TRUCKID they need to cancel the order since tracking shows it has not shipped until and it's been ridiculously long. I get the same generic 3-5 day for a response reply. 6 days later the stand shows up. I repeat my complaint telling them I informed them I no longer needed it before it shipped. They write back and say we'll basically it's your problem, you can pay to ship it back and we will also deduct the original shipping cost and additional money from your refund basically guaranteeing no one would return the item for less than half of what was paid as a refund. Total joke of a company DO NOT ORDER HERE there are hundreds of better places to shop.

I should think shipping in six days is a little slow. It’s been about two weeks and the order was placed as urgent because I can’t operate with out the part I need. I’ve e mailed for urgent response. Do you have it or not can and when it will be shipped. I got response they can’t answer that question for 72 buisness hours.what the hell is 72 buissness hours. Six days?then your going to tell me your out instead of knowing your out and researching the part elswere.clients should be notified the next day that part is out of stock so we can cancel and get on the job of finding it elswere. If I had this policy I would be out of business. I even help my customers to were to find it immediately.it’s called customer service.

You had the in stock and shipping was fast.

This company seems to always have the parts we need in stock and shipping does take long either maybe 3 days max. It is great company to work with.