Randy L.
Shipping Error
I ordered a part via calling in and speaking to someone. I explained the need to receive the part as soon as possible and paid up for next day air shipping. It took them two days to get the part in the mail and then they sent UPS ground. I called customer service and they initially did nothing to remedy the error, save a partial shipping expense refund. Eventually another customer service representative reached out to me with a sincere apology and explanation. She offered a modest gift card credit as a token of regret for the error. While not pleased with this order, I will still do business with TRUCKiD.