troov.comReviews of troov.com

The forms are difficult to complete on a mobile telephone screen. They send emails with a phone number but many times all assistants are occupied and they don't pick up. They ask for a voice message but do not respond. They take payment to send your found item but tracking shows it has not been picked up even after 24 hours. They do not reply to emails.

We lost two items at Disneyland Paris, the first was found and we could easily get it back. The second i’ve been trying to reach troov about for a month now, different e-mail addresses and even different people working at troov. We can not get in contact in ANY way since i’m not getting any responds. (We lost the item and couldn’t get it send over for some weird reason, only pick up and since we live in the Netherlands and not in France this is not an option.) One day i checked and suddenly i could be send over, so of course i immediately acted. The thing is, this company is very easy to get lost stuff found but to get it back is a whole another thing and getting in contact with ANYONE is quite impossible.

Rated 2 but that's only because we had a match, every other part of troov truly feels like a money making business for lost items. Son lost his backpack and wallet at DLP this November on our last day there, and we were informed at City Hall to use Troov. Went home inputted our information (several times because the translation is not clear) and placed up a photo of our backpack. They found a match, which wasn't my son's backpack but a wallet. I didn't know that until I'd paid £30 for delivery, only to find when it arrived (not 2 days later as indicated but 6 days) it was his wallet, with no money in and only a library card (so essentially absolutely pointless). The system is seriously flawed in that you do not get to see first hand if the match is your match and how much they have matched of the lost items, they only blanket state they have a match.

Montre oubliée au contrôle. Trop tard pour la récupérer. Je fais la déclaration sur le site, avec détail.... À mon retour une semaine plus tard ma montre est bien là mais personne n'a essayé de me joindre,le dossier internet n'a d'ailleurs toujours pas été validé. Payé 12€ pour quoi alors ???? Un peu de l'arnaque je trouve

Troov is a French platform that allows people who have lost personal items to find them. “Trouver” means “to find” in English. For some reason they managed to have a partnership with the French Ministry of Foreign Affairs so that people can find appointment with the consulates and embassies. There might be a case where losing an item and finding a time for an appointment is similar but I struggle to see it. In the end, it does not really work as there are not many possibilities to find a time (which might be similar to the probability of finding a lost Wallet). One could argue here that it is independent of Troov’s power. However, when there is a time it is clearly not easy to book it and makes the experience very frustrating.