troov.comReviews of troov.com

Not a good service at all They don't answer email or phone

I tried to recover some clothes that I forgot in cheyenne hotel in Disneyland Paris and Í haven’t had any response. Regrettable

Certaine d'avoir oublié mon doudou dans la chambre de mon hôtel disney, aucune nouvelle, pas de réponse ni positive ni négative... aucun sérieux. Nul.

I recorded my loss on the same day, I had left brand new running shoes in the hotel room at Disney, Paris. Whoever cleaned the room has my shoes. I've received not even an acknowledgement from Troov. Farcically useless.

Atroce. Mon objet a été retrouvé et remis par Air France aux objets trouvés de l’aéroport de nice. Cette info est donné par Air France lui même. Impossible de joindre quelqu’un. Il faut espérer que quelqu’un daigne faire une correspondance avec notre avis sur le troov.com alors que l’objet est juste sous leur nez. On marche sur la tête. Encore un service low cost où les gens ne réfléchissent même plus devant l’évidence. Je vois déjà la réponse. « Nous sommes triste que votre expérience blah blah…pourtant on a fait notre part et bien suivi la procédure…merci de remplir le 72eme formulaire …. » Vivement l’ia. On sera pas mieux traité mais y aura même plus d’humain à blâmer

BVA airport. After losing some items, I was hopeful that the service would help me recover them efficiently. Unfortunately, that wasn’t the case. The process of retrieving my lost items was not only costly but also unsatisfactory. I was charged 57 EUR to get my package back, and upon receiving it, I noticed that it was incomplete. The earbuds, which were the most expensive item I lost, and a laptop charger were missing from the package. These were the most valuable items I was hoping to recover, and their absence was a significant letdown. The lack of transparency and accountability in this process left me feeling frustrated. I would caution others against relying on Troov.com and the lost and found services at BVA airport. It seems they do not take adequate care in ensuring all items are properly handled and returned to their rightful owners. In addition to these issues, I found the Troov.com website difficult to navigate. It’s not user-friendly, and even when you try to change the language settings, it often reverts back to French. This lack of consideration for international users adds to the frustration, especially when dealing with the already stressful situation of lost belongings.

fonctionne mal

Absolutely terrible. Forgot a bag at Nice airport after passport control reported it to Troov and got a standard reply. Chased it by email to be told it had not been found. Chased again with the same reply. No one would answer the phone. Had to fly back Nice airport a week later, went to the lost and found in terminal 2 and……. You guessed it, the man went to the back and came out with the bag. The system is clearly broken and without the ability to have anyone pick up a phone it is disgusting to have to pay $12 for a job that wasn’t done. The question is how did they not know they had the bag all along. Also the bag had no label and was not opened so that they could not have even known it was ours. Once again rubbish business.