Matthew J.
Horrible, incompetent customer support
Navan / Tripactions customer support is terrible. The agents they use are often poorly trained, cannot understand anything besides the most basic of issues, and are unwilling to assist. God forbid you have ANY issue that requires effort or intelligent thought, because they will tell you to call the airline or car rental yourself to fix your problem. And then the airline or car agency will tell you that it was booked with a third party and all changes would need to be made with the travel agent. It's a horrible user experience when ANYTHING goes wrong, and they don't give a care about the customer. I loathe them with my entire body.