TripActionsReviews of tripactions.com

Terrible Experience Jean Wong lied to me, took my money and delivered nothing. she herself spoke about the company being a scam - BE AWARE

Very disappointing experience. Misleading advertisement, advertise that price did include taxes and compared prices against hotles.com where the price did included taxes as well. Booking confirmation did tell as well that taxes are included. Arrived in the hotel and had to lean that the rate was without taxes. Tried to contact customer service, chat did not work as it is just AI chat bot. unfortunately the customer support via email was not helpful either, as they just send out senseless info that was not related to the case. Customer support on the hotline was friendly but tried to convince me that taxes are feels (like resort fees, parking garage, …) and these fees have to be paid separately to the hotel. That fact that the confirmation did tell that taxes were included was neglected. Thus the lady could not help neither. No feedback till today… Don’t book via them unless you want to be cheated…

> We know your time is valuable; as a thank you for completing this 5-question survey, we'll send you a $10 Amazon gift card.* Yeah, there was never any $10 gift card for filling out the survey. I waited two weeks. Nothing at all. If they can't even get this right, why would I trust them with my business?

Writing about my experience using TripActions in Central Europe: the fares are 400% (!) of what I would pay if I booked at the airline directly. Where in earth do these price increases come from?

Besides the extortionate fees they add on bookings and not displaying them anywhere in the booking process, only visible on the invoice, the platform is not showing all flights you would get by searching directly on the airline websites or other flight aggregators. Terrible user experience in the application, lots of error messages thrown forcing you to contact their support team, only to be advised to book off the platform. Mindblowing!