Trio CapitalReviews of triocapital.com

We had issue with being forced to use Docusign as a means to finalize this deal.

Absolutely horrible customer service. Sent all my insurance information over to ensure I had the proper coverage before i signed documents. Got the okay from their rep even after said give me the weekend to confirm. He reached out Monday and said it was all good. Now less than a month later I don't have adaquent insurance. Now it's a "hassle" to them. I would give them negative stars if I could as they are still trying to rectify the situation. After several phone calls I was able to get a supervisor to make the situation right. Although it should of never got to that point in the first place she assured me she would use this as a training tool for employees in the future. Hopefully this was just a 1 off as my experience with them was great up until this mishap

Money was received quickly. Payments are automatically withdrawn from your account monthly, which is fine, but if you would like to make extra payments, you have to email customer service with your account number and extra amount you would like to pay, then they have to send an authorization letter back to you that you must sign, scan and send back to them. Process is a bit antiquated. We have only made our first payment and one extra payment and we asked for a statement and still have not received one. Also, extra payments do not go towards the principal, but if your pay the loan off before your halfway period you get a discount on your interest. Again, hard to make sure it is paid off early without a monthly statement.