Trio CapitalReviews of triocapital.com

Response from Trio CapitalSep 22, 2025

Dear Kelley, Thank you for taking the time to share your experience and we regret that the outcome was not positive. We’ve made several attempts to connect with you directly and would still welcome the opportunity to better understand any concerns and explore possible solutions together. Please don’t hesitate to reach out – we’re here to help. Sincerely, Joe Mancini Chief Sales Officer Trio Capital

Response from Trio CapitalAug 6, 2025

Dear Nate, We’re sorry to hear your experience didn’t meet expectations and appreciate the opportunity to clarify. After reviewing your case, including a call on July 25, we found that a payoff letter was requested and promptly sent. While the first email included an incorrect document, a corrected letter showing the same amount was provided moments later and confirmed received. We understand your concerns regarding the interest amount. An amortization schedule was shared to help explain the figures, though we recognize this may have differed from what you expected based on earlier conversations. Since then, we’ve reached out multiple times, including a discounted payoff offer sent on July 30 and follow-ups through August 5. We’d still welcome the chance to connect and work toward a resolution that aligns with your needs and our process. Thank you again for your business, and we hope to connect soon. Sincerely, Joe Mancini Chief Sales Officer Trio Capital

Response from Trio CapitalJan 24, 2025

Dear Gage, Thank you for sharing your feedback and allowing us the opportunity to address your concerns. We understand how important trust and transparency are, especially as a new business partner. After carefully reviewing your account, we’ve taken steps to address any misunderstanding. While we are unable to refund the interest on your agreement, as it is non-cancelable and outlined in the terms of the Equipment Finance Agreement, we have refunded a portion of the amount charged as a gesture of goodwill. Our agreement outlines the terms of repayment, and we appreciate your understanding as we work to ensure clarity and fairness that provides the best possible support. Your feedback is invaluable in helping us refine our communication and processes, and we remain committed to making your future experiences with us exceptional. If you have any additional questions or need further support, please don’t hesitate to reach out. We value the opportunity to support your business and look forward to being a trusted partner moving forward. Sincerely, Joe Mancini Chief Sales Officer Trio Capital