Trinity MedsReviews of trinitymeds.com

Whatever you do, do not order from Trinity meds. They do not respond to customers. I have yet to receive a tracking number for the order and it has been a week since I ordered. A piece of advice is to do research on whatever company you order from before ordering. You're just going to lose your money.

Their customer service is terrible; I have sent 3 emails and still have not received a response. Shipping on my first order delivered late and they do not follow up. STAY AWAY FROM THIS COMPANY!!!

Update: meds finally arrived. Label was created on a Friday package was in possession of shipper on Saturday I received on Monday even though it was supposed to be overnight shipping. Meds were cool to the touch which was good . Problem was they were the wrong strength. See below about requesting maintenance and getting increased concentration in vials per prescription . I contacted customer service through text, their website, and email trying to get a conversion table so I would get the appropriate dose . It took several days but then I did get a response saying I would get a conversion table or my concerns would be addressed. I still have not gotten an appropriate conversion table to figure out the dosage. I did get a notice that my prescription was approved. I thought that perhaps instead of giving a conversion table they were going to send me a replacement shipment of the meds at the appropriate concentration and dosage. But that was not explicitly stated. Then I learned that another full charge for a 3-month supply had been charged to my credit card. This was just 2 weeks after the initial charge and a week maybe a little less after I received the first meds. So this made no sense especially since they had not refunded the initial charge for the wrong medications. So essentially I was being double-billed. I was able to stop the charge through my credit card company. But now I'm receiving numerous communications from Trinity wanting me to update my credit card information so the charge will go through. In not one of the communications have they explained to me why I was double billed or why I wasn't refunded for the first incorrect meds if they were in fact planning on sending me a corrected replacement. At first everything was fine. I switched to them as the prices were better. I got good quick and thorough answers via text message is. I had a lot of questions before deciding to switch and they were all answered. Initially the portal was also good. I was able to track approval, submitting to the pharmacy, and which pharmacy it was. I saw that my prescription was written to have each vial having an increased dosage. That was not what I requested as I'm on maintenance. I contacted through the portal and got a reasonably quick response saying that that could be addressed once I received my shipment as sometimes pharmacies handle requests like that differently. Which seemed like something I could work with although also seemed a little bit odd. But that was when things broke down. I received no communication about confirmation of shipment, nothing in the portal nothing, in my email so I emailed Trinity and received no response. I emailed the pharmacy, casa Pharma, and received no response. I texted Trinity and communicated via the portal and received no response. I called Casa Pharma got routed to the voicemail left a voicemail received no response. I emailed them explaining that it was urgent as it was a cold chain shipment issue and I realized they did not work on the weekend and I wanted confirmation of shipment. So far no response so at this point I have been charged, I have not received confirmation of shipment from either Trinity or the pharmacy, I'm unclear if the order I might be receiving is actually appropriate for my needs and what I requested, and I'm receiving absolutely no responses to my inquiries and requests for assistance. At this point I will probably request a chargeback on my credit card on Monday if I've not received or heard anything. This is not worth saving a little bit of money. I was using gimmie which is already very affordable by comparison, and they handled everything quickly, shipment arrived quickly, and were effective.

TERRIBLE customer service once the product was supposedly shipped. Says it was delivered on 7/8 - I have cameras on my property. No delivery was made. Not only that but I was home at this time. I'm out $443 and cannot even get someone to respond to my repeated messages - since there is no $#@% number to call!!! Avoid!

My experience with Trinity Meds has been a mess from start to finish. No personal attention: Staff repeatedly got my name wrong, and every email felt AI-generated rather than an actual response to my concerns. Broken patient portal: I was locked out for four days. Support kept saying “just try again,” then claimed a technician fixed it — but I still couldn’t log in. When I finally reached someone by phone, she said the email on file wasn’t even the one I’d given them. Charged without my approval: I was texted to approve a prescription I hadn’t even seen yet, since I still couldn’t access the portal. I asked in writing not to charge my card until I approved it, and they confirmed they wouldn’t. They charged the full $282 anyway. Refund runaround: When I called, I was told it had already gone to the pharmacy. After being put on hold, they said they’d “cancelled” it — but then said the pharmacy needs 24 hours before any refund. I’m now out $282 I need for rent. Nothing they told me matched what actually happened. I would not trust this company with your payment info or your prescriptions.

CUSTOMER SERVICE IS TERRIBLE. I HAVE WAITED FOR MORE THAN 48 HOURS FOR AN ANSWER ON A MEDICATION THAT DOES NOT LOOK CORRECT. EVERY TIME I ASK A QUESTION IT IS ONLY ANSWERED WITH I'M SORRY FOR FOR YOUR FRUSTRATION. YOU CAN'T GET ANYONE WHO CAN ANSWER OR CANCEL OR GIVE A REAL RESPONSE AND DON'T TRY TO CALL THE 800 # YOU WILL BE ON HOLD FOR HOURS. THEY LIST FRAUDULENT VIALS AS WELL.

If I could give negative stars I would, DO NOT waste your time and money with this non existent “company” lies lies lies!!! No phone number, no customer service… you can only email but don’t expect an answer. For get all the good reviews you read, this is a scam!! SCAM SCAM SCAM SCAM SCAM RUN AWAY FROM YOU THESE LIARS!!!

Beware! Don't trust them even though they answer your questions with positive answers. This is a scam! Right away they send a text to you if you want to purchase anti-nausea medicine and then they immediately charge your card even before the "doctor" looks at it. You are able to keep tabs on it to see what's being done. You can cancel, but they'll keep their $35 fee for reviewing your information whether they do or not!