TrilogyGiftReviews of trilogygift.com

I ordered a metal light up sign on December 10th originally and they sent me an email stating there was a mix up on the charges and that they were refunding my payment and asked me to repay the invoice again due to them starting to grow and they were going through some growing pains (which I absolutely understand). So I did that. On December 19 I requested someone to call me because I noticed the shipping address was not correct. I received an email on December 20 from a Mary stating that the shipping address they had on file was actually the correct one I put in. December 23rd rolls around and the company auto generates an email stating they are reaching out again because they have not received a reply from me. I emailed back and stated I have done everything they had asked me to do. Mary emails back on December 24th and states that she’s sorry all of this has happened and that my has been completed and prepared for shipment and I would be receiving an email with tracking information. It is now December 29th and I still have not received anything. This sign is a metal sign of a Chinook Helicopter of which my Grandfather worked on for years and retired from the Army. I showed him a picture of what he was supposed to open on Christmas Day as a gift and he broke down crying of the gift that he was receiving so I’m still holding on to some faith that this order will actually be delivered…

I ordered my item on November 26. The website said: “ For US & EU orders, shipping may take 5 - 8 business days. For orders from the rest of the world, the delivery may take 8 - 12 business days.” Today is December 28, and it’s 10pm. It’s still not here. I tried to cancel the order once it was obvious it wouldn’t make it to me on time. That was December 8th and it still hadn’t shipped. But they couldn’t cancel the order or expedite the shipping. They said they were sorry. Classic! Yeah, sorry as in “no soup for you!” And now they keep sending me emails about how they know they didn't meet expectations and this most recent email (tonight- Dec 28) wants me to review the product even though it still hasn’t arrived. I needed it 12 days ago. Their products come from overseas, meaning they don't pre-stock (in the USA) what they sell. If you buy 60 days in advance, you should be fine. As for product quality, who knows. It doesn’t matter now anyway. I gave them one star because ZERO stars wasn’t an option. Look elsewhere.

They do not communicate with the customer. All emails are meaningless and generated with no information provided. No phone number where you can speak to someone. They actually discarded my credit card information and subsequently I still could not reach out to get another invoice. I left a review on the BBB website. I left it with a 3 star at the time erroneously believing the order would be completed. If I don’t receive the order tomorrow, as promised I will be submitting an updated review. Nancy Carbone

I ordered a custom sign for a Christmas gift and it was cancelled without me wanting it cancelled. I only got an email saying it was accounting mistake and received a refund. They advised to make a payment again on an email they would send and have not received an email. It is 3 days before Christmas now and they have ruined this gift.

I ordered Christmas sweaters in November and still haven’t received them. This company takes way too long to get items to you. I can understand something that has to be manufactured but they are sweaters. I guess I’ll have them for next year because nobody wears Christmas sweaters in January…

Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually moved, a label has only been created. It's not clear why it's not shipped. The customer service just thanks us for our patience over and over but never explains when our package will arrive or why the delay.

It feels very much like bait click and scam. They had rugs on sale and they were add ons to the original order. They have a statement saying that they would let you know what the shipping was when you click the order window so when I clicked the order window to see the cost of the shipping, a second rug had been added to my order and my order had already been processed. When I went to contact the company to modify the order and cancel the rug that shouldn't have been ordered you can't get a hold of anyone by phone you have to leave an email so I may be stuck paying for a $90 rug I didn't want.

The picture looks cheap. The coloring was not good.