TrilogyGiftReviews of trilogygift.com

Why do you keep sending me messages on what I really don’t care about SEND MY ORDER is that clear enough

Copyright infringement, swiped all of my item photos from Etsy and selling them as their own. Thieves! Please purchase all my items from Etsy/Just4theArtofit made by me personally.

I had ordered a stained glass suncatcher, and it is definitely not made of jewel toned glass as it says in the description. According to the descriptions, I believe I received the cheaper acrylic version. I understand mistakes happen, and in all the reviews I read about Trilogy Gift, when a customer wasn’t happy, they were asked to contact the company with a provided email, no phone number. Well I did. Twice. It’s been two weeks and they have not responded. I have however received four emails asking for a review. So here it is. Poor products that do not match the description and poor customer service.

WHAT A PIECE OF CRAP! Not worth the money I waited a month to get this piece of crap. I ordered on Dec. 8th & was to receive it for Christmas as per web site. They blamed shipping. Packaging is a disgrace. No instructions how to mount the sign. The name is soooo small No wonder they don't list a phone number to contact them. A 40% review of 2 & 1 stars! WOW that is a lot.

Orders take a long time to arrive. In fact after 3 weeks we still don't have our order and they only communicate through email. LOOK ELSE WHERE THESE GUYS ARE A JOKE!!

I ordered my husband a very important jacket for Christmas on the 1st of dec. I have emailed over and over and all I get is a tracking number that shows it's just sitting somewhere and never moves. It's Dec 23rd and nothing. Every rime I email I get an auto response email that says same thing. Never a real person. I'm sooooooo pissed this item was very important for my husband as a gift and nothing. !!!!!!!!!!!!!! Want a refund...I will be contacting BBB asap

Trilogy gift has stolen hundreds of my designs from my shop Banwell Designs on Etsy and is even using my photos on their website. They are sellinga cheap ripoff of our products. Do not buy from these crooks.

If I could give ZERO stars I would. This has been the worst experience. Ordered a stained glass panel at the beginning of November. Here it is a week before Christmas and still haven’t received. Their customer service is atrocious. Meaning there is none. Some girl named Catherine will respond to you once every other day as long as you stay consistent asking about where your item is. But still only then is it basic CS bs. The shipping company they use CSI Logistics is even worse. It took them 13 days to ship my package from Chicago to St Louis. They would only update the shipping info after I would complain and ask why it is taking so long. Once it arrived in St Louis then it sat for 5 days while I questioned each day why it hadn’t moved yet. Then today (day 5) they finally updated it as out for delivery as of 3:30 in the afternoon. As of 9:15pm it shows delivered with pictures but the pictures do not show where it was delivered to as it was not delivered to my front door nor the mail room on my property. And they as well as Triliogy do not have a phone number so you can contact them to speak to an actual person. I would avoid avoid avoid both of these companies. Update: received an email this morning from Triliogy mimicking the tracking software with again only a photo of the shipping label (not where it was actually delivered to) saying it was delivered. And that if it is not at my address then I need to do the work to track it down. Check with neighbors camera and community office. Seriously? For one it was never delivered. My unit faces all incoming traffic which I sat and watched & not a single delivery vehicle came into my area at time package was supposedly dropped off. Tired and completely done with this experience. Neither of these companies care about their reputations or their customers. And since there is no way to contact them directly to speak with a representative over the phone I requested a refund through my bank as Triliogy has ignored my repeated request for a refund.