TrilogyGiftReviews of trilogygift.com

I ordered a Christmas gift for my nephew, and it arrived missing a piece and wouldn’t light up. My nephew was disappointed, but I requested I new piece and they shipped it, but it never arrived. I found out they sent it to the wrong an address (after going back and forth asking where it was). Trilogy said they sent a replacement and that never showed up too. There was no follow up and no replacements or refunds. I do not recommend shopping here.

If I could give negative stars I would. I ordered a rug apprehensively as I’d never heard of this site but loved the print. It is not a rug at all. It’s a mat and not at all soft in any way as described. It’s creased all weird and unlikely to change due to how it came. The company takes no responsibility for their false advertising. The product is outrageous for what you’re getting and that was at 30% off! I can’t imagine if I’d have paid full price. Still out $70 for a worthless mat that they refuse to take back and refund for. Horrible customer service. Horrible product. They only appear to put positive reviews on their site which is another way I was duped. Had I found this separate thread of 1 star reviews prior, that would have been helpful. Just awful.

DO NOT ORDER FROM THIS COMPANY!! My MAGA hat arrived in a Manila envelope smashed flat. NO APPROPRIATE PACKING. When I reached out to customer service they told me to “wear it for awhile and it might straighten out”, then proceeded to offer me 40% of another one! Hilarious! LAME! Pathetic.

Ordered a set of 4 signs for my crew (firefighters) on December 13, 2024. I received the items, after paying unnecessarily for expedited shipping, on January 6, 2025. The order was incorrect, so all I wanted to do was return the items and get a refund. Simple enough for any company worth a damn to figure out and accomplish. Not so much here. There is only one way to contact them as they oddly cannot receive phone calls. So when you email them, if they reply at all, it is around a week later and very vague and all they want to do is apologize and want to make it right. It is February 18, 2025, and I have been dealing with them to "make it right" since January 6, 2024. DO NOT waste your money or time with these clowns.

Complete scam. The website has photoshopped pictures and completely fake descriptions of their products, and will not allow me to return the hideous plastic garbage they mailed me (which was supposed to be “meticulously handcrafted premium stained glass.”) Customer service is a joke and refused to provide me with information for how to return the hilariously awful product. Felt like I was talking to AI the whole time. Just had to file a claim with PayPal to get my money back.

Wow, I should have read the reviews before buying. Everything people are complaining about this company it happened to me. I ordered a rug, it took over 2 weeks to recieve. I product was so cheap, it was not worth the price I paid. I feel lied and robbed by this company. Save your money, don't buy from them, there products are over priced and cheap. I'm very upset.

I ordered my father in law a $50+ custom sign and paid $30+ for express shipping to hopefully get by his birthday. It’s now January 16th over a month since ordered. Trilogy took about 2.5 weeks to actually respond to my emails, only to tell me after a couple more days it was “lost in transit”. They had the audacity to only refund me the difference of express shipping - standard shipping, still no update on the new order about 2 weeks later. Starting to think they are just scamming people. Don’t bother there’s many other companies you can buy custom things from. Not worth the headache.

DO NOT BUY! These scammers will send a different product than what you ordered. Then they do not respond to emails to fix the issue. Horrible company, I wish my husband had seen the REAL reviews of this company. Will definitely fight the charges.