customer
Fed Ex Ruined the Whole Experience and the Day
We loved the Jewelry, it is beautiful. We were upset with the Fed Ex Delivery. Fed Ex told us the package would be delivered between 10 AM and 8 PM with an estimated delivery window between 11 and 2 PM. There is no way to track the Fed Ex vehicle to know where they were at so we sat home all day, on my fiance's birthday waiting for Fed Ex. They didn't arrive until 6 PM that night. This is UNACCEPTABLE!! I can track my pizza from pizza hut from the time it goes in the oven to the time they are in my driveway and I cant track a Fed Ex Vehicle! I will not order anything from you again if it is delivered by Fed Ex and requires a signature. This ruined our whole day and the whole experience with Trijewels.com. I will also never use Fed Ex again. People have lives and can't sit home all day waiting for Fed Ex to get there.
Response from TriJewelsSep 7, 2023
HI Glad you liked the product ..on a side note we can always ship to fedex location close to you ..we do that all the time ..we have to have signature required due to insurance reasons or else if lost we dont get paid. anyways ..always here for you ..best Vijay B



