Jessica F.
Wished for something sturdier
My husband bought me a ring from TriJewels that was beautiful when I received it. Unfortunately, it lost a stone within the first few weeks. The company repaired it free of charge under the warranty, which I appreciated. However, about six months later, after the warranty had expired, another stone fell out. Given the cost of the ring, I don't think stones should be falling out so easily. Before posting this review, I contacted customer service to try to find a satisfactory solution. They offered to replace the missing stone again and suggested upgrading to a channel-set ring, but I would have had to pay additional money even though the ring cost was less than the original price of the ring purchased. At that point, I had lost confidence in the ring and company. While customer service (Vijay) was responsive, we couldn't reach a resolution that I felt was fair. Unfortunately, I can't recommend this ring based on my experience.
Response from TriJewelsJul 4, 2026
Hi Jessica Sorry we have not been able to come to a solution we gave you all options , we can use the old metal and stones and make you a new ring too at our cost , what we cannot do is exchange it for another stone size or stone after you have worn the ring more than 7 months , matter of fact we have not even seen the ring yet to determine how we can help you in the best way possible. We are always a email or phone call away if you want us to fix the ring or make you new one anytime you want us do at no charge to you Just don’t be unhappy we have more than 25K plus products around the world worn by our customers and we take care of them like a family, so let us know how can we resolve this issue Best Vijay B