Steve
Terrible company...Buyer Beware
Terrible company, I'd be very surprised if they were not breaking some deceptive trading laws Ordered several cases of bottles after initially speaking with their chat rep due to website not taking order correctly. Two weeks later I contact them for order status, "not processed yet" was their curt reply. A further few days and we get notification that the order has shipped, they even sent tracking information. Tracking turned out to be useless as Fedex Freight had no record of the number. Emailed them for a good tracking number........Email ignored by them! Almost immediately after POD sending the original shipping notification, we get notification that the order is not complete and the shipment of bottles we paid for 2 weeks prior would be considerably less than we ordered, and the remaining bottles would be back ordered until at least September. There are laws against advertising something for sale, taking payment for said advertised products, then not having the products in the first place Our next stop will be a Missouri law firm, to see if any of the several Deceptive Trade Practice laws have been broken here. You can not advertise, and take payment for products you do not have to sell. Buyers beware, there are many reputable packaging companies out there who don't use these deceptive practices when doing business. My advice is to check out the many recent negative reviews on the internet for Packaging Options Direct, seems we are not the only people they have tried this dubious 'bait & switch technique on. EDIT: So it seems like we were given more bogus information by POD. Told shipment had shipped via email, they even included a tracking number (That didn’t work). This morning we received yet another shipping confirmation (Again with a worthless tracking number that FedEx Freight doesn’t recognize) stating shipment shipped this morning You couldn’t write this calamity
Response from TricorBraunJul 1, 2021
Hello Steve, We sincerely apologize for the issues with your recent order. We strive to ship each order complete and on time. However, we do run into issues every so often and it looks like our system showed the full amount of product in stock when that wasn't an accurate number in the warehouse. We have refunded the cost of your entire order (split into 2 parts) and have canceled the remainder of the product that is still on order. We hope that you can still find use for the partially shipped products that were delivered. Best, The Team at Packaging Options Direct