TricorBraunReviews of tricorbraun.com

Don't land up at their shipping and receiving between 12pm to 1p. No one is around. They all just take off for lunch. No one available and customers are just standing around. Unbelievable!!!

Went to pick up bottle i ordered it took them 45 minutes to make my order ready. This happened second time. Talk to warehouse manager Justin have all kind of excuses and was telling me it was not warehouse fault. Please do not go there to pick up your order. Very disappointing. Been customer since last 15 years never happened before. Very very disappointing.

I've tried to order twice. The first order disappeared after I thought it was confirmed. Now I'm trying again two weeks later and the website keeps failing. It says there's a captcha that keeps failing but it never pops up (not blocked pop ups). Then it keeps failing my valid credit cards. Then I called and the phone disconnected me. Then on hold. And then sent to voice mail because all their agents are busy--as if anyone is going to call me back. This is lousy purchase experience. I guess it's worth paying higher shipping to go back to containers and packaging.

The bottles were dirty. Stated that the bottles would have to be washed. Nowhere does this state this in the product description. I called and complained. First I was hung up on, the second call the person laughed at me, the third time I spoke to a person who stated she would get back with me. Never happened. But I did receive an email that stated I would have to pay a 25% restocking fee and freight to return the dirty bottles. Poor customer service. I have been buying bottles for 7 years and have never seen anything like it. Their excuse "they got dirty in the warehouse" --the bottles are in sealed boxes??

I was unable to see my previous orders. I ordered the wrong bottle and tried to send back. they send your order in a box 3 times the size of the items shipped so it is that much more expensive to ship back. they also charge you a restocking fee. so the items I want to send back, I actually pay the company for not receiving them. they have the worst customer service if you can find something else. do it

Terrible company, I'd be very surprised if they were not breaking some deceptive trading laws Ordered several cases of bottles after initially speaking with their chat rep due to website not taking order correctly. Two weeks later I contact them for order status, "not processed yet" was their curt reply. A further few days and we get notification that the order has shipped, they even sent tracking information. Tracking turned out to be useless as Fedex Freight had no record of the number. Emailed them for a good tracking number........Email ignored by them! Almost immediately after POD sending the original shipping notification, we get notification that the order is not complete and the shipment of bottles we paid for 2 weeks prior would be considerably less than we ordered, and the remaining bottles would be back ordered until at least September. There are laws against advertising something for sale, taking payment for said advertised products, then not having the products in the first place Our next stop will be a Missouri law firm, to see if any of the several Deceptive Trade Practice laws have been broken here. You can not advertise, and take payment for products you do not have to sell. Buyers beware, there are many reputable packaging companies out there who don't use these deceptive practices when doing business. My advice is to check out the many recent negative reviews on the internet for Packaging Options Direct, seems we are not the only people they have tried this dubious 'bait & switch technique on. EDIT: So it seems like we were given more bogus information by POD. Told shipment had shipped via email, they even included a tracking number (That didn’t work). This morning we received yet another shipping confirmation (Again with a worthless tracking number that FedEx Freight doesn’t recognize) stating shipment shipped this morning You couldn’t write this calamity

I was just told it takes them 5 business days to my bottles in a box and ship them. I am finding this out after 5 calendar days AFTER I placed my order. No disclosure of this delay before I placed my order. If you have weeks to wait, go ahead and use them for anyone trying to do business in this century look elsewhere. What a mistake to use this vendor.

Very poor customer service. They do not allow cancellations even 1 minute after the order is placed and will charge 25% restocking fee. Shop elsewhere.