Brandon
deceptive billing practices.
We requested assistance with a utility billing issue and after being on hold and transferred multiple times within 2 hours, we were advised that someone would be reaching out to us. That was two weeks ago with no contact being made. I went through the same experience last year, with being given an email at the end of the 2+ hour call. And to this day still have yet to receive a response. The lack of transparency and following through with communication is beyond frustrating. I don't understand the difficulty in returning a call or answering an email, i do it all day for my job. This is unprofessional and is showing a pattern of deceptive billing practices.
Response from TriconSep 16, 2026
Hi Brandon, Thank you for taking the time to share your concerns. We’re sorry for the frustration you experienced while trying to get assistance and for the delay in follow-up. Our team has reviewed the utility billing concerns and confirmed that the charges were applied correctly based on the applicable billing requirements. A member of our team also attempted to reach you directly and left a voicemail with contact information should you have any additional questions or wish to discuss the charges further. We appreciate the opportunity to review your concerns, and our team remains available to provide any additional clarification or assistance you may need.