Janell B.
I will update my review once new…
Update 12/30 The company told me to refuse the packages as they would only issue a refund if I refused the shipment, I did as they asked and now they want me to cancel my credit card dispute before issuing the refund. The company apologies for arriving so late but yet gave me no information that it was going to be this late and after Christmas until I opened a dispute. Communication with Tribal Chimp is little to none, their apologies was too late and I still feel like they’re trying to take advantage of me as they have the product and my money. I made an order on 12/2/25, no tracking info or update was given, I reached out by phone, which goes right to a voicemail, social media, both on Facebook and Instagram, through comments on Facebook post, through email on two different email addresses with no response for multiple days as I still didn’t receive my order or any tracking information over two weeks out. Because I had no response I opened a complaint with my credit card company.. a couple days after I finally received an email response with tracking information saying they created a tracking number. It didn’t get shipped until today 12/22/25 with information also showing it was not gonna arrive until after Christmas which is the whole reason why I bought the product. I reached out to customer service again to see what the next steps were to get a refund and return the item. Their response was to wait until I receive the item and that they apologized as they tried to email me before which it bounced back and they were going to offer me compensation, but I opened a dispute. I have not been happy with the company communication or ethics so far
Response from Tribal ChimpDec 30, 2025
We’re sorry for the frustration this caused. During our peak season, we experienced unexpected delays and shortages, and we sincerely apologize for the impact on your order. The package was ultimately refused and is now being returned to sender. Since a chargeback was opened, we’re unable to refund or reship the order at this stage. We appreciate you sharing your feedback and regret the inconvenience.