Byron W.
Locked in subscription
Product is good. But, I really feel like I got into a subscription accidentally, and when going to manage the subscription, it’s nearly impossible to do so. The site has no clear manage subscription link. When you log in, there is no clear manage subscription option, as the order management is on Shopify’s system. I want to think generously that this is some type of oversight, but I think it’s to keep you locked in. I emailed their support - but subscriptions should be as easy to manage as to sign up for.
Response from Tribal ChimpMay 7, 2025
Hi Byron. We're sorry to hear about your experience and truly appreciate your feedback. Accessing your customer portal is quick and easy, just one click from the link provided in your original confirmation email. Additionally, our customer service team sent you a detailed message with step-by-step instructions to assist you further. Please check your inbox or spam folder in case it was missed. We hope this helps, and we're here if you need any further support!