Krysta
Took a long time to arrive…
Ordered 2 weeks ago and still hasn’t even shipped.took forever to get the first one. They said they’d send extra items (not necessary but also not true). When my item arrived it was broken and missing a stone. They did quickly send a new pair and refund my order. Just took way too long and probably won’t order from them again.
Response from TrendollajewelryDec 19, 2022
Thank you for your review and for bringing this issue to our attention. We apologize for the delay in your order and any inconvenience this may have caused. We wanted to let you know that some of the items in your order were out of stock when the order was placed. We have been working to secure more inventory or find suitable substitutes, but unfortunately, this has caused a delay in the shipment of your order. We understand that this is frustrating, and we want to do everything we can to make it right. As a gesture of goodwill, we would like to offer you expedited shipping for the items that are available and a discount on your next purchase with us. Please let us know if there is anything else we can do to assist you. We are committed to providing the best possible shopping experience for all of our customers, and we appreciate your patience as we work to resolve this issue. Sincerely, Mayee