TrendGramReviews of trendgram.io

Response from TrendGramAug 9, 2024

Hey there, Thank you for sharing your experience with us. We’re sorry to hear that your initial impression wasn’t as smooth as we aim for. It seems that the issue you encountered was due to entering the username of an inactive Instagram account, which can lead to a blank dashboard. Our dashboard is designed to be highly responsive and works seamlessly with active accounts. Regarding your cancellation request, we want to assure you that we take all client communications seriously. We’ve checked our records and confirmed that your cancellation request was received and processed. We would never ignore such important requests. If you have any further questions or if there's anything we can do to assist you, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Response from TrendGramJul 22, 2024

Hey Ella, Thanks for your feedback. Our cancellation policy where clients have to cancel is standard practice for any social media agency. We respond to all cancellation requests promptly and our response times are generally a couple of hours. I can see that your cancellation request was responded to within 5 hours and has been handled by our team. We haven't earned the loyalty of over 20,000 clients by operating in bad faith. Rather we have earned their loyalty by offering safe and fast growth. If you have any other concerns or questions, please reach out to our support team.

Response from TrendGramJul 22, 2024

Hey Christian, Thanks for your positive review, we greatly appreciate it! We're glad that you've seen growth and that you've found your account manager so beneficial. We look forward to offering our continued support and assistance on your growth journey!

Response from TrendGramJul 22, 2024

Hey Paul, Thanks for your kind review! Here at TrendGram, we strive to provide clients with a total Instagram growth experienc. Not only do we try grow your account, but we try provide high-quality support for anything IG-related. It's great to hear that you've experienced this support and see strong growth. We look forward to offering our continued support on this growth journey!

Response from TrendGramJul 22, 2024

Hey there, Thank you for sharing your feedback. At Trendgram, we are committed to providing genuine followers, not bots. Our followers are real individuals who are genuinely interested in your content. While it's true that not all followers may be tagged in photos, this is common among many social media users who prefer to maintain a certain level of privacy. The presence of multiple photos indicates active use, which is one of the ways we ensure the quality of the followers we provide. We understand that you might have had a different expectation, and we apologize if our service did not meet those expectations. We continually audit our processes to improve the authenticity and quality of our followers. If you have further concerns or need additional assistance, please do not hesitate to contact us.

Response from TrendGramJul 22, 2024

Hey there, Thanks for your amazing words about our service! We're really glad that we've been able to help you achieve such amazing growth It's amazing that you've grown 15,000 followers already and I'm sure this growth rate will only increase. We look forward to achieving even more amazing growth!

Response from TrendGramJul 21, 2024

Hey Omo, Thank you for bringing this to our attention. We want to clarify that Trendgram is committed to providing genuine followers, not bots. Our followers are real individuals interested in your content, and we do not use fake accounts. We continually audit our processes to ensure the authenticity and quality of the followers we provide. We are sorry to hear about any difficulties you experienced in canceling your subscription. Our cancellation policy, where clients have to contact us to cancel, is standard practice for any social media growth agency. Based on our records, I can see that your email was responded to and your account was cancelled within a few hours of you contacting us. We don't have instant responses as we don't automate or outsource our customer support. This means that you are always speaking with a real person and receiving a high level of support. We appreciate the opportunity to clarify these points and address any concerns you may have.

Response from TrendGramJul 21, 2024

Hey Jose, Thanks for your positive review! We're so glad to hear that you've gained so many new followers as a result of our service. Offering high-quality customer support is one of our biggest priorities, we're glad to hear that you've experienced this. We can't wait to see more growth for your account!