Darin B.
Good product but absolutly no customer service.
This is our 2nd tree purchased from tree classics and love the look and feel of both. However had a slight issue with lighting on the new tree and got no help what so ever to a resolution. In fact was told at one point the company had been bought and they were no longer dealing with any warranty issues. Great product, but because of their customer service I would probably go elsewhere for my next tree purchase.
Response from Tree ClassicsMar 31, 2015
Hi Darin, we are very sorry to hear that you are not satisfied with the customer service you received from us, but we are glad to know that you are happy with the overall look and feel of your tree. We have found your order and have forwarded your feedback to our management team as this will help us improve our customer experience. If you need any further assistance with your tree, please feel free to let us know by sending us an email to [email protected].

